AMTUL QUDDUS
Virtual Assistant
LAHORE,PB
Work Preference
Summary
Detail-oriented and highly organized Virtual Assistant with over four years of experience in customer support, sales, and administrative operations within US-based environments. Currently enhancing the efficiency of a US dental practice by expertly managing front-office workflows, coordinating insurance, scheduling appointments, generating reports, and facilitating patient communication. Proficient in Dentrix, various CRM systems, Excel, and remote professional communication, demonstrating reliability and adaptability in fast-paced settings. Committed to improving accuracy and efficiency through the development of administrative processes while delivering exceptional data entry, time management, and customer service skills.
Overview
7
7
years of professional experience
Work History
Virtual Assistant (US Dental Practice)
Devflovv – Total Health Dental Care
03.2024 - 02.2026
- Providing full-time virtual support for a US dental office (Albany location)
- Managing calls, voicemails, emails, and patient messages
- Scheduling, rescheduling, confirming appointments, and auditing schedules
- Performing insurance verification, eligibility checks, benefits analysis, and prior authorizations
- Managing lab cases, prescription refills, patient charts, and ledgers
- Preparing daily/weekly production and forecast reports using Excel
- Experienced in Dentrix, US dental terminology, and CDT dental codes
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
- Managed CRM input, exports and clean up.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Representative / Team Coordinator / Team Lead
Mindbridge (Uber Campaign)
07.2021 - 03.2024
- Promoted from CSR to Team Coordinator and later on Team Lead based on performance
- Managed technical and non-technical inquiries via calls and ticketing systems
- Documented cases in Uber Bliss CRM and created JIRA tickets
- Resolved escalations, compiled reports, and supported team coordination and quality checks
Sales & Marketing Specialist
Galaxy Petroleum
01.2020 - 07.2021
- Exceeded monthly sales targets (up to 100%)
- Conducted outbound sales calls, follow-ups, and CRM management
- Supported sales and marketing strategy execution
International Sales Executive
Platinum Communications
07.2019 - 01.2020
- Conducted B2C international sales calls
- Handled objections and developed negotiation and closing skills
Education
Bachelor of Business Administration (BBA Hons) -
University of Gujrat
Lahore01.2020
Skills
Virtual Administrative Support
US Dental Front Desk Operations
Dentrix
Appointment Scheduling & Auditing
Insurance Verification & Prior Authorization
Patient Charting & Ledger Review
Excel Reporting & Forecasting
Email & Phone Communication
CRM & Ticketing Systems
Attention to detail
Calender Management
Problem Solving
Critical Thinking
Multi - Tasking Abilities
Adaptability
Active Listening
Languages
English
Upper intermediate (B2)
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant (US Dental Practice)
Devflovv – Total Health Dental Care
03.2024 - 02.2026
Customer Support Representative / Team Coordinator / Team Lead
Mindbridge (Uber Campaign)
07.2021 - 03.2024
Sales & Marketing Specialist
Galaxy Petroleum
01.2020 - 07.2021
International Sales Executive
Platinum Communications
07.2019 - 01.2020
Bachelor of Business Administration (BBA Hons) -
University of Gujrat