MS Office
Amna Shafqat
Administrator | Data Analyst | Accountant | ESL Teacher
Summary
Result-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
2
2
Certificates
2
2
Languages
4
4
years of post-secondary education
Work History
MIS & Reporting Manager
Upstream BPO Sdn Bhd
07.2023 - 03.2025
- Responsible for generating regular reports on call center performance metrics such as average handling time, first call resolution, service level adherence, customer satisfaction scores, etc
- Creating ad-hoc reports as requested by management or other departments to address specific questions or concerns
- Ensuring the accuracy and reliability of reported data through validation and reconciliation processes
- Assisting in forecasting call volumes and staffing requirements based on historical data and industry trends
- Presenting data in a clear and understandable format, often using graphs, charts, and dashboards to facilitate decision-making
- Maintained strict confidentiality of sensitive financial data, upholding company policies and ethical standards.
- Optimized existing reporting processes by identifying areas for improvement and implementing necessary changes.
- Established strong working relationships with internal stakeholders, ensuring smooth communication and collaboration on projects.
Data Entry Administrator
Selective Sdn Bhd
Kuala Lumpur
09.2023 - 12.2023
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Organized research materials, maintaining a well=ordered workspace conducive to productivity.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Identified opportunities for process improvement within the department, resulting in more efficient workflows and increased overall productivity.
Data Management Officer
Omni Concept
01.2022 - 05.2023
- Coordinate with management and team to administer data input on day-to-day basis
- Manage and administer data maintenance to meet the requirements step by management
- Efficiently monitor given information and maintain maximum confidentiality
- Produce daily log of given information on time to for management to maintain streamline of workplace
- Record the inventory in & out
- Record all expenses
- Generating Profit & Loss Statement monthly
- Bookkeeping
- Established robust backup procedures to ensure minimal downtime in case of unforeseen events or disasters.
- Spearheaded the migration of legacy systems to modern platforms, resulting in improved performance and scalability.
Office Administrator Coordinator
Paragon House of Education
06.2017 - 08.2022
- Completed bi-weekly payroll for employees.
- Served as liaison between management teams to facilitate collaboration on cross-departmental projects, increasing overall project success rates.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
- Facilitated successful collaboration between remote team members by setting up virtual meeting spaces and ensuring appropriate technology was available for seamless communication.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks to help build effective teams within the organization.
- Developed comprehensive training materials for new hires, reducing onboarding time and improving overall productivity in the office.
- Supported executive decision-making by providing detailed reports on office performance metrics and suggesting areas for improvement.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Streamlined internal communications with efficient email correspondence practices, leading to faster response times from colleagues.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Enhanced interdepartmental communication by organizing regular team meetings and maintaining open lines of communication between departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Teacher
Paragon House of Education
03.2015 - 06.2017
- ESL Tutor: 2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Class Incharge Standard 8: 2016
- Elementary Teacher: 2015
Education
GED -
World TESOL Academy
London, UK 12.2023 - 02.2024
MBA - Banking and Finance
Hailey College of Banking & Finance
Lahore, Punjab, Pakistan06-2022
B.COM (Hons) - Finance & Management
Government College University
Lahore, Punjab, Pakistan 10.2016 - 09.2020
Skills
Office 365
undefinedSoftware
PowerPoint
Office 365
Word
Excel
Zoom
Teams
Stata
SPSS
Spreadsheets
Certification
Google Data Analytics by Google
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Urdu
Native language
English
Proficient
C2
Timeline
TEFL/TESOL by TESOL Certificate by World Academy
02-2024
GED -
World TESOL Academy
12.2023 - 02.2024
Data Entry Administrator
Selective Sdn Bhd
09.2023 - 12.2023
Google Data Analytics by Google
07-2023
MIS & Reporting Manager
Upstream BPO Sdn Bhd
07.2023 - 03.2025
Data Management Officer
Omni Concept
01.2022 - 05.2023
Office Administrator Coordinator
Paragon House of Education
06.2017 - 08.2022
B.COM (Hons) - Finance & Management
Government College University
10.2016 - 09.2020
Teacher
Paragon House of Education
03.2015 - 06.2017
MBA - Banking and Finance
Hailey College of Banking & Finance
Similar Profiles
Francesca MaryFrancesca Mary
TEAM LEADER MANAGER at UPSTREAM BPO SDN BHDTEAM LEADER MANAGER at UPSTREAM BPO SDN BHD
Dhaarshine LetchmananDhaarshine Letchmanan
Customer Service Representative at Upstream BPO Sdn BhdCustomer Service Representative at Upstream BPO Sdn Bhd
Nanthan GunaNanthan Guna
Customer Service Executive at Upstream BPO Sdn BhdCustomer Service Executive at Upstream BPO Sdn Bhd