Amna Mustafa
Network | Cloud Support Associate
Rawalpindi
Summary
Highly motivated and detail-oriented professional with a strong foundation in networking and cloud computing. Computer Science, eager to leverage theoretical knowledge and hands-on experience in a dynamic IT environment. Possess a solid understanding of network protocols, cloud technologies, and virtualization. Quick learner and effective problem solver, seeking opportunities for growth and career advancement.
Overview
2
2
years of post-secondary education
3
3
Certifications
Work History
OPERATION EXECUTIVE
AKSA-SDS
3 2022 - 12.2023
- Able to give Front end solution, dealing with emails on daily basis and Phone Calls
- Manage solution within defined timelines associated with a complaint category
- Understand the mentioned issues and coordinate with relevant teams to identify the root cause and arrange the fix
- Perform business requirements and trend analysis for client satisfaction and profitability
- Handle difficult customers, offering assistance and support with patience
- Call customers to inform them about company new products, services and polices
- Help new customers in handling product / Handle Support on instant queries
- Maintaining the record of the devices that company provides to its customers on Repair and Maintenance Management System (RMMS)
- Generating Tickets for the devices which need to repaired
- Identify and escalate priority issues per Client specifications
- Redirect problems to right Department and source
- Follow up and make planned call backs to customers where necessary
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Education
Masters In Computer Science (MCS) - Computer Science
PMAS Arid Agriculture University
10.2018 - 02.2021
Bachelor of Science (BSC) - undefined
University of the Punjab
Skills
Virtualization
Server 2016/2022
Cloud Computing
Poised under pressure
Attention to Details
Excellent interpersonal and communication
Networking (R & S)
Database
Programming
Time Management
Certification
Azure 104, I068-4393, 12/01/22
Languages
Urdu, English
Native language
English
Upper intermediate
B2
Urdu
Proficient
C2
Training
Networking and Cloud Computing (6 months), 06/01/23
References
References available upon request.
Interests
Learning advanced IT Skills in relevant domain
Timeline
Masters In Computer Science (MCS) - Computer Science
PMAS Arid Agriculture University
10.2018 - 02.2021
OPERATION EXECUTIVE
AKSA-SDS
3 2022 - 12.2023
Bachelor of Science (BSC) - undefined
University of the Punjab