Amna Mukhtar

• Managed end-to-end Client Onboarding for CASA, Global, SME, Priority, and Islamic Banking customers, ensuring all regulatory requirements(AML ,KYC ) are met.
• Managed stakeholder relationships across Direct Sales, Branches, and HO, resolving account opening issues and enhancing CLM efficiency by 70%
• Executed KYC and Trade License automation via BPM platforms, meeting strict deadlines while testing UAT systems to enhance efficiency.
• Delivered 100% on-time daily MIS reports to stakeholders, managing and prioritizing tasks to ensure 100% SLA adherence and operational transparency.
• Supervised and executed client account processing in KYC, Related Parties, and CDD databases, overseeing 100% accuracy in account creation, security, and pricing data across multiple systems and teams.
• Escalated, managed, and transparently reported control issues to uphold regulatory integrity

Projects :

• Contributed to KYC and Trade License automation using BPM platforms and tested new systems in UAT environments, providing insights to enhance efficiency.
• Played a key role in Digital Customer Onboarding and Cheque Book automation projects, driving innovation and enhancing customer experience while meeting strict deadlines in high-pressure environments.

• Client Service
• Responsible for branch operations, Quality Assurance, Audit rectification.
• Issuance of cheque books, maintenance of records, custody of security stationary and its destruction as per SOPs
• Closure of Deposit Accounts and completion of all related formalities.
• Worked as a backup of Relationship Manager to:
• Accelerate growth and exceed sales targets.
• Engage with organization in multiple market segments for generating business opportunities.
• Engage with High-Net-worth Individuals and end users for targeting high value business to achieve set objectives.
• Increase Client Base, Business Volumes, Profit Margins and Customer Retention.
• Develop Sales and Marketing Strategies to generate business opportunities and convert them into revenue.
• Expert in keeping and developing customer relationships with a strong awareness of client needs and expectations.
• Expanded the client base and improved customer retention during a banking loan scheme.
• Process and verify online banking requests, ensuring error-free setup and risk mitigation.
• Conduct KYC due diligence, assess risks, and maintain updated client records, including high-risk clients and PEPs.
• Manage client accounts, monitor transactions, and ensure compliance with regulatory standards.
• Document and report client financial activities for stakeholders, maintaining accuracy and compliance

• Managed store operations effectively to increase sales and drive profitability
• Followed operational policies and procedures to ensure the safety of the team and customers during each shift
• Developed, motivated, and inspired the team, promoting high levels of engagement and a positive culture
• Delivered the highest standards of quality, service, and cleanliness
• Trained new hires and set up mentoring relationships to drive team performance.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.