Amna Mir
Johar Town, Punjab
Summary
Results-driven leader with 6 years of excellence in managing teams, fostering strong customer relationships, and driving business success. Proven track record in optimizing operations, enhancing sales performance, and delivering strategic growth. Adept at problem-solving, team leadership, and customer-focused solutions to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Customer Sales Lead
Cosmos International
10.2022 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Supervisor of Operations
Systems Limited
09.2019 - 10.2022
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Computer Sciences
Virtual University
Lahore12-2027
Skills
- Leadership & Team Management – Ability to manage, coach, and develop team members
- Data Analysis & Reporting – Understanding operational KPIs, analyzing trends, and making data-driven decisions
- Time Management & Prioritization – Ensuring deadlines and productivity targets are met
- Sales & Negotiation – Ability to close deals, upsell, and negotiate effectively
- Collaboration & Teamwork – Working with marketing, operations, and finance to enhance customer experience
- Technical Proficiency – Using CRM software, sales automation tools, and digital communication platforms
Timeline
Customer Sales Lead
Cosmos International
10.2022 - Current
Supervisor of Operations
Systems Limited
09.2019 - 10.2022
Bachelor of Science - Computer Sciences
Virtual University
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