AMNA KHAN
Customer Support Representative
Rawalpindi,Punjab
Summary
- Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
- Astute Customer Support Representative with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Representative
1 CABBI CALL CENTRE (SMC-PRIVATE) LIMITED
05.2023 - 03.2024
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
- Identified trends in customer feedback and recommended product improvements to management teams.
- Connected with customers to address questions and resolve issues through phone and email.
- Contributed ideas and practical solutions to support process improvement efforts.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Call Center Representative
NEXGEN OUTSOURCE PRIVATE LIMITED
RAWALPINDI, PAKISTAN
02.2022 - 02.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Supported customers by managing 350+ calls per day efficiently while maintaining professionalism and upbeat tone.
Skills
Problem-solving abilities
Timeline
Customer Support Representative
1 CABBI CALL CENTRE (SMC-PRIVATE) LIMITED
05.2023 - 03.2024
Call Center Representative
NEXGEN OUTSOURCE PRIVATE LIMITED
02.2022 - 02.2023
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