Amna Haider
Yazman, Bahawalpur,Pakistan
Summary
Dedicated professional with extensive expertise in customer service and sales, demonstrating proficiency in technical product understanding, delivery processes, and order fulfilment. Adept at managing online order systems, ensuring product availability, and handling complaint management with patience and composure. Skilled in data entry, Microsoft Office Suite, and time organization, consistently delivering exceptional customer interaction and service. Career goal includes leveraging sales acumen to drive business growth while maintaining high standards of customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Order taker
Tandoori Restaurant Desert Grill
Bahawalpur, Punjab
02.2021 - Current
- Improved customer satisfaction by promptly handling order requests.
- Recorded customers' orders for efficient processing.
- Streamlined order process to enhance operational efficiency.
- Managed customers' complaints, resulting in improved relationship with clients.
- Enhanced team capacity by sharing expertise and skills.
- Organised bulk orders efficiently for timely dispatch.
- Secured repeat business with excellent service delivery.
- Liaised with supply chain department for smooth flow of goods.
Order taker
Victoria Lounge Café & Bakers
Bahawalpur, Punjab
01.2019 - 01.2021
- Improved customer satisfaction by promptly handling order requests.
- Recorded customers' orders for efficient processing.
- Streamlined order process to enhance operational efficiency.
- Managed customers' complaints, resulting in improved relationship with clients.
- Enhanced team capacity by sharing expertise and skills.
- Organised bulk orders efficiently for timely dispatch.
Education
GCSEs - Science
Beacon Institute of Sciences
Yazman, Pakistan 03.2016 - 05.2018
A-Levels - Science
Govt Girls Higher Secondary School
Yazman ,Bahawalpur 03.2014 - 04.2016
Skills
- Technical product understanding
- Knowledge of delivery processes
- Listening proficiency
- Product availability checking
- Patience and composure
- Online order system familiarity
- Sales acumen
- Time organisation
- Data entry speed
- Microsoft office suite proficiency
- Complaint management
- Order processing
- Order fulfillment
- Customer interaction
- Customer Service
Languages
English
Intermediate (B1)
Urdu
Native
Timeline
Order taker
Tandoori Restaurant Desert Grill
02.2021 - Current
Order taker
Victoria Lounge Café & Bakers
01.2019 - 01.2021
GCSEs - Science
Beacon Institute of Sciences
03.2016 - 05.2018
A-Levels - Science
Govt Girls Higher Secondary School
03.2014 - 04.2016
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