Summary
Overview
Work History
Education
Skills
Interests
Quality
Age
Marital status
Certification
Timeline
Generic
Amna Kramat

Amna Kramat

Customer Support
Rawalpindi,PB

Summary

To obtain a challenging, highly motivated and demanding that will future enhance my knowledge and my management skills , and where i can add value to the system and grow with the organisation and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Human Resources Manager

Mars Bpo
Rawalpindi
07.2023 - 11.2023
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.

Human Resources Manager

Zk Communication
Rawalpindi
07.2023 - 11.2023
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Social Media Manager

Favourite Grill Chicken Takeaway
United Kingdom
07.2024 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Utilized social media platforms to share wellness tips, resources, and event information with the community at large.
  • Led efforts to expand our online presence through social media channels, increasing brand awareness among potential customers.
  • Promoted upcoming speaking engagements through social media channels, increasing attendance rates at hosted events significantly.
  • Provided support for company events and initiatives by creating and promoting social media content that generated buzz and encouraged participation.
  • Organized marketing efforts using social media outlets to facilitate opportunities for growth.
  • Managed social media platforms effectively, driving organic traffic and enhancing online presence through creative content creation.

Administrative Manager

Zk communications
RawalPindi
09.2024 - 06.2025
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Human Resources Manager

Alrehman Communication
RawalPindi
02.2023 - 07.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Human Resources Assistant

Leads Expert
Rawalpindi
01.2023 - 04.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Receptionist

Leads Expert
Rawalpindi
09.2022 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Administrator

Leads Expert
Rawalpindi
09.2022 - 11.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Computer Arts - Computer Science

Gov’t Shimla Islamia Girls High School
Rawalpindi

Humanities - Humanity

Superior College
Rawalpindi
07.2024

Skills

Arranging

Interests

Travelling

Exploring new things

Sports

Reading

Shopping

Quality

Honesty

Team work

Problem solving

Communication

Active listener

Age

27- August -2005

19years old

Marital status

Single

Certification

Hafiza l quran

Timeline

Administrative Manager

Zk communications
09.2024 - 06.2025

Social Media Manager

Favourite Grill Chicken Takeaway
07.2024 - Current

Human Resources Manager

Mars Bpo
07.2023 - 11.2023

Human Resources Manager

Zk Communication
07.2023 - 11.2023

Human Resources Manager

Alrehman Communication
02.2023 - 07.2023

Human Resources Assistant

Leads Expert
01.2023 - 04.2023

Receptionist

Leads Expert
09.2022 - 12.2022

Administrator

Leads Expert
09.2022 - 11.2022

Hafiza l quran

02-2020

Computer Arts - Computer Science

Gov’t Shimla Islamia Girls High School

Humanities - Humanity

Superior College

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