Travelling
Amna Kramat
Customer Support
Rawalpindi,PB
Summary
To obtain a challenging, highly motivated and demanding that will future enhance my knowledge and my management skills , and where i can add value to the system and grow with the organisation and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Human Resources Manager
Mars Bpo
Rawalpindi
07.2023 - 11.2023
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
Human Resources Manager
Zk Communication
Rawalpindi
07.2023 - 11.2023
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Social Media Manager
Favourite Grill Chicken Takeaway
United Kingdom
07.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Utilized social media platforms to share wellness tips, resources, and event information with the community at large.
- Led efforts to expand our online presence through social media channels, increasing brand awareness among potential customers.
- Promoted upcoming speaking engagements through social media channels, increasing attendance rates at hosted events significantly.
- Provided support for company events and initiatives by creating and promoting social media content that generated buzz and encouraged participation.
- Organized marketing efforts using social media outlets to facilitate opportunities for growth.
- Managed social media platforms effectively, driving organic traffic and enhancing online presence through creative content creation.
Administrative Manager
Zk communications
RawalPindi
09.2024 - 06.2025
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Human Resources Manager
Alrehman Communication
RawalPindi
02.2023 - 07.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Human Resources Assistant
Leads Expert
Rawalpindi
01.2023 - 04.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Receptionist
Leads Expert
Rawalpindi
09.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Administrator
Leads Expert
Rawalpindi
09.2022 - 11.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Computer Arts - Computer Science
Gov’t Shimla Islamia Girls High School
Rawalpindi Humanities - Humanity
Superior College
Rawalpindi 07.2024
Skills
Arranging
Recruiting
Ad design
Microsoft excel
Image editing
Video editing
Human resource
Problem solving
Screening
Management
Petty cash
Google sheets
Decision making
Reporting
Communication
Customer service
Team work
Confidence
Time management
Adaptability
Well groomed
Stress managment
Diplomacy and tact
Interests
Exploring new things
Sports
Reading
Shopping
Quality
Honesty
Team work
Problem solving
Communication
Active listener
Age
27- August -2005
19years old
Marital status
Single
Certification
Hafiza l quran
Timeline
Administrative Manager
Zk communications
09.2024 - 06.2025
Social Media Manager
Favourite Grill Chicken Takeaway
07.2024 - Current
Human Resources Manager
Mars Bpo
07.2023 - 11.2023
Human Resources Manager
Zk Communication
07.2023 - 11.2023
Human Resources Manager
Alrehman Communication
02.2023 - 07.2023
Human Resources Assistant
Leads Expert
01.2023 - 04.2023
Receptionist
Leads Expert
09.2022 - 12.2022
Administrator
Leads Expert
09.2022 - 11.2022
Hafiza l quran
02-2020
Computer Arts - Computer Science
Gov’t Shimla Islamia Girls High School
Humanities - Humanity
Superior College