Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Achievements Tasks
Timeline
Generic

Ammara Zahoor

Lahore,Pakistan

Summary

A recent Software Engineering graduate with a strong foundation in Software Engineering, with handson experience in web and mobile application. Skilled in Agile methodologies, and collaborative tools. Eager to contribute to innovative projects while continuously learning and growing in a dynamic environment.

Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CSA

1
Lahore, PK
05.2024 - 06.2025
  • Provided excellent customer service in a friendly and professional manner.
  • Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Cleaned work areas throughout the day to keep them presentable for customers.

Intern

Hazel Mobile
Lahore, Pakistan
06.2024 - 11.2023
  • Android application development.
  • Mobile Application Testing.
  • Performs Functional, Non-functional Testing.
  • Attended daily stand-up, sprint planning & demo meetings.

Teacher

1
Vehari, PK
02.2023 - 10.2023
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.

Member of Zauq community

  • Manage the Event farewell and welcome parties, sport week management team, and different activities in University.

Education

Bachalar - Software Engineering

COMSATS University Islamabad Vehari Campus
Vehari
12.2023

Master of Science - Software Engineering

Superior University Lahore
Lahore

Skills

  • Client Relationship Management
  • Strategic Planning
  • Problem-solving
  • Presentation Skills
  • Budget Management
  • Team collaboration
  • Event management
  • Critical thinking
  • Time management
  • Organizational skills
  • Stakeholder engagement
  • Strong work ethic

Certification

English Works, 01/2022, 06/2024, A course offered by US consulate general., Lahore, Punjab

Projects

Online cake store Management System, 08/2023, 12/2023, My role was to perform the testing on the project to ensure that the Project is working fine and reduce the glitches in the app. I write the test cases and bug Report of it. I do Perform Functional and non-functional Testing on the Project.

Languages

  • English, Limited Working Proficiency
  • Urdu, Native or Bilingual Proficiency

Achievements Tasks

Chat support, 6 months

Timeline

Intern

Hazel Mobile
06.2024 - 11.2023

CSA

1
05.2024 - 06.2025

Teacher

1
02.2023 - 10.2023

Member of Zauq community

Bachalar - Software Engineering

COMSATS University Islamabad Vehari Campus

Master of Science - Software Engineering

Superior University Lahore

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Ammara Zahoor