Ammara Maqsood
Digital Community Manager
Rwp/Isb
Summary
Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for fantastic copywriting, brand management and marketing expertise. Expert in managing and engaging customers to give the best customer
Multilingual social networking professional with proven success generating new leads through dynamic strategies and big data deep dives. Collaborative and hardworking with dedication to finding best solutions. Analytical user of data to target specific demographics to boost exposure.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Team Lead Social Media
CMPak Zong
Islamabad
12.2012 - Current
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Sociology
University of Punjab
Lahore 01.2008 - 12.2010
Skills
Team building and leaders
Leading team operations
Team Leadership & Development
Team leadership and collaboration
Social Media Management
Exceptional customer service
Relationship building
Product and service sales
Multi-tasking strength
Zong Product knowledge
Problem-solving skills
Product promotions
Sales trainer
Social perceptiveness
Good Presentation making/presenting skills
Accomplishments
- 2Years’ Experience as a Customer Services Officer in Customer Relations at CMPak Limited (ZONG)
- 1 Year Experience in CEM Department for analysis, Reporting
- 5 Years Experience as a Customer Services Officer in Social Media Team(E- Commerce department)
- 3 Months Experience in System and process department for analysis, Reporting.
- 4 Months Experience in QAT as evaluator and CO. Trainer
- 2 Years Work Experience as Team Lead Social Media
- Engaged with customers on social media platforms and leading to improved relationships and interactions.
- 3 Months Experience to lead outbound Team
- Supervised team of 42 staff members.
·
Certification
IT diploma from UTEC
COOKING
I love making food, always try to make new dishes for my family
Timeline
Team Lead Social Media
CMPak Zong
12.2012 - Current
IT diploma from UTEC
01-2010
Bachelor of Arts - Sociology
University of Punjab
01.2008 - 12.2010