Ammara Maqsood

Digital Community Manager

Rwp/Isb

Summary

Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Known for fantastic copywriting, brand management and marketing expertise. Expert in managing and engaging customers to give the best customer

Multilingual social networking professional with proven success generating new leads through dynamic strategies and big data deep dives. Collaborative and hardworking with dedication to finding best solutions. Analytical user of data to target specific demographics to boost exposure.

Overview

years of professional experience

years of post-secondary education

Certification

Language

Work History

Team Lead Social Media

CMPak Zong

Islamabad

12.2012 - Current

Excellent communication skills, both verbal and written.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Worked flexible hours across night, weekend and holiday shifts.
Proven ability to learn quickly and adapt to new situations.
Gained extensive knowledge in data entry, analysis and reporting.
Strengthened communication skills through regular interactions with others.
Gained strong leadership skills by managing projects from start to finish.
Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Sociology

University of Punjab

Lahore

01.2008 - 12.2010

Skills

Team building and leaders

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Accomplishments

2Years’ Experience as a Customer Services Officer in Customer Relations at CMPak Limited (ZONG)
1 Year Experience in CEM Department for analysis, Reporting
5 Years Experience as a Customer Services Officer in Social Media Team(E- Commerce department)
3 Months Experience in System and process department for analysis, Reporting.
4 Months Experience in QAT as evaluator and CO. Trainer
2 Years Work Experience as Team Lead Social Media
Engaged with customers on social media platforms and leading to improved relationships and interactions.
3 Months Experience to lead outbound Team
Supervised team of 42 staff members.

Certification

IT diploma from UTEC

COOKING

I love making food, always try to make new dishes for my family

Timeline