Dynamic E-Commerce Manager at Launched Services, adept at optimizing order fulfillment and enhancing website user experience. Proven track record in driving data-informed decisions and increasing online visibility through strategic marketing initiatives. Skilled in product management and staff training, fostering a culture of excellence in customer service and operational efficiency.
Overview
5
5
years of professional experience
Work History
E-Commerce Manager
Launched Services
Faisal Town, Punjab, Pakistan
01.2021 - Current
Streamlined order fulfillment processes, enhancing efficiency and reducing shipping errors.
Managed product listings across multiple e-commerce platforms, ensuring accurate and updated information.
Analyzed customer feedback to identify trends and implement improvements in service delivery.
Collaborated with marketing teams to develop promotional strategies that increased online visibility.
Trained and mentored junior staff on best practices for e-commerce operations and customer service excellence.
Developed reporting frameworks to monitor key performance indicators, driving data-informed decision-making.
Collaborated with cross-functional teams to enhance website user experience, boosting conversion rates.
Education
Associate of Arts - Business Administration
Govt Collage Univeristy
Faisalabad, Punjab, Pakistan
01-2017
Skills
Product management
Order fulfillment
E-commerce platforms
Competitor analysis
Website optimization
Inventory tracking
Search engine optimization
Online advertising
Landing page optimization
Affiliate marketing
Product diversification
Staff training and development
Customer service
Operations management
Customer order management
Marketing strategy development
Affiliations
International Association of Administrative Professionals
Freemason
Association of Information Technology Professionals