Team Managment
Amir Mahmood
Team Leader
Faisalabad,Punjab
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Team Leader
Bank Alfalah Ltd
Faisalabad
09.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Relationship Executive
Bank Alfalah Ltd
Faisalabad
04.2020 - 09.2021
- Investigated and resolved customer complaints to foster satisfaction.
- Developed, updated and maintained database of existing and potential customers in [Software].
- Conducted field visits and met corporate customers for business development.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Customer Service Officer
Habib Bank Ltd
Faisalabad
01.2017 - 04.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
Education
BBA - Marketing Management And Research
Government College University
Faisalabad 01.2012 - 09.2016
B.Com - Accounting & Economics
Sargodha University
02.2013 - 03.2015
F.S.C (Pre-Engineering) -
Government Postgraduate College
B.I.S.E Faisalabad 08.2009 - 09.2011
Matriculation -
Workers Welfare School
B.I.S.E Faisalabad 07.2007 - 08.2009
Skills
Telemarketing expertise
Sales expertise
Daily workflow improvement
Decision-Making
Product and service sales
Resolving Customer Queries
Interests
Cricket
Snooker
Research
Timeline
Team Leader
Bank Alfalah Ltd
09.2021 - Current
Relationship Executive
Bank Alfalah Ltd
04.2020 - 09.2021
Customer Service Officer
Habib Bank Ltd
01.2017 - 04.2020
B.Com - Accounting & Economics
Sargodha University
02.2013 - 03.2015
BBA - Marketing Management And Research
Government College University
01.2012 - 09.2016
F.S.C (Pre-Engineering) -
Government Postgraduate College
08.2009 - 09.2011
Matriculation -
Workers Welfare School
07.2007 - 08.2009
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