AMINA HASHMI
Arabic Translator/interpreter & Multilingual Support Specialist
Rawalpindi
Summary
Highly skilled translation professional with 2 years of experience in translating content from English to Arabic. Proven track record as a Multilingual Support Specialist, providing exceptional service in English, Arabic, and Urdu. Proficient in utilizing CRM tools. Strong linguistic expertise combined with technical skills to deliver high-quality solutions. Adept at working in fast-paced environments, prioritizing tasks, and meeting deadlines. Seeking to leverage language skills and technical expertise to drive success in a dynamic organization.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Support Specialist
Yango
06.2024 - 10.2024
- Provide multilingual support (verbal & written) in Arabic, English, and Urdu, resolving technical issues for users of Yango software platform, through automated dialing & messaging software.
- Providing interpretation to team heads highlighting the issues users complaining about.
- Troubleshoot and resolve user related issues.
- Collaborate with cross-functional teams to address customer feedback and continuously improve support services.
- Consistently exceed performance targets for response time, resolution, and customer satisfaction.
- Provided technical support for software applications, ensuring user satisfaction and efficient problem resolution.
- Assisted in onboarding new users, delivering training on system functionalities and best practices.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
- Managed ticketing system, prioritizing and resolving user issues in a timely manner.
Arabic Software Translator
Digifico GMBH
08.2023 - 05.2024
- Translated software interfaces, user guides, and technical documents from English to Arabic, ensuring linguistic accuracy and cultural appropriateness.
- Collaborated with software developers to enhance the user experience for Arabic-speaking clients.
- Tested and validated translated software to ensure functionality and usability in Arabic-speaking regions.
- Streamlined translation processes, reducing turnaround time by 15%.
- A software development company focused on multilingual solutions.
Arabic Translator
Abacus Language Services
08.2021 - 12.2022
- Provided Arabic language support services, including document translation, interpretation, and language tutoring.
- Assisted clients with adapting content for Arabic-speaking audiences, ensuring clarity and accuracy.
- Collaborated with international clients to bridge language gaps in business communications.
- Language services company offering translation and interpretation.
- Translated documents and communications from Arabic to English, ensuring cultural context and accuracy.
- Reviewed and edited translations for clarity, consistency, and adherence to client specifications.
- Collaborated with project managers to meet tight deadlines and deliver high-quality translations.
- Utilized CAT tools to enhance translation efficiency and maintain terminology databases.
Education
Bachelor of Arts - General Arts
04.2001 -
Skills
Trilingual customer support (Arabic, English, Urdu)
Arabic language services (Translation, Proofreading, Editing, Interpreting)
Technical skills ( MS office) Google workplace (Docs, sheets) Translation tools ( smartCat, Crowdin)
Call management
Customer service
Empathy and patience
Data entry
Client communication
Teamwork and collaboration
Online chat support
Incoming call management
Excellent communication
Attention to detail
Accomplishments
- Achievements in Technical Translation
- Successfully translated diverse technical documents and improved user interface experiences for Arabic-speaking clients, also significantly reducing translation turnaround times.
STRENGTHS
- Multilanguage Support and Problem Solving
- Expertise in multilingual support and translation, with strong problem-solving skills and a commitment to customer satisfaction.
Timeline
Support Specialist - Yango
06.2024 - 10.2024
Arabic Software Translator - Digifico GMBH
08.2023 - 05.2024
Arabic Translator - Abacus Language Services
08.2021 - 12.2022
Allama Iqbal Open University - Bachelor of Arts, General Arts
04.2001 -