Amina Azhar
Lahore
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Manager
JP Associates
Lahore
02.2021 - 01.2023
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Conducted financial due diligence on potential investments and acquisitions.
Quality Assurance Specialist
1 Solar Solutions
Lahore
07.2022 - 12.2022
- Created and achieved product quality objectives and met product specifications.
- Created successful test scripts to manage automated feature testing,
- Reported progress, test metrics and results to project stakeholders.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Mentored and coached team members on QA topics and strategies.
Business Development Manager
Boxry Communications
Lahore
01.2020 - 01.2021
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Drove sales by developing multi-million dollar contract sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Team Lead
Trans Data Solutions
Lahore
03.2019 - 01.2020
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Supported sales account managers by providing accurate and detailed reports.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Education
Diploma - Customer Service Management
Coursera Project Network
Online 01.2022 - 01.2022
Matriculation - Science
Unique School
Shakargarh 01.2014 - 02.2016
Undergraduate - Bachelors in English
Punjab University
Lahore 03.2018 - 04.2020
Intermediate - Science
Unique College
Shakargarh 02.2016 - 01.2018
Skills
Relationship building and management
Fluent in English
Business Development
Written and verbal communication
Client Relationships
Risk management
Customer Relations
Search Engine Optimization
Sales proficiency
Research and due diligence
Training and mentoring
Microsoft Excel
Microsoft PowerPoint
Microsoft Office expert
Timeline
Quality Assurance Specialist
1 Solar Solutions
07.2022 - 12.2022
Diploma - Customer Service Management
Coursera Project Network
01.2022 - 01.2022
Relationship Manager
JP Associates
02.2021 - 01.2023
Business Development Manager
Boxry Communications
01.2020 - 01.2021
Sales Team Lead
Trans Data Solutions
03.2019 - 01.2020
Undergraduate - Bachelors in English
Punjab University
03.2018 - 04.2020
Intermediate - Science
Unique College
02.2016 - 01.2018
Matriculation - Science
Unique School
01.2014 - 02.2016