Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
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Aman Shaheen

Aman Shaheen

Linkedin.com/in/aman-shaheen012

Summary

Engaging professional with a strong background in order management and catalog operations within the Middle East telecommunications sector. Currently leveraging expertise at STC, with a solid foundation from previous contributions at Mobily. Committed to delivering excellence in service delivery and process optimization to drive impactful results in telecom operations.

Overview

3
3
years of professional experience

Work History

Software Developer

STC
08.2023 - Current
  • Developing and implementing FTTH ordering solutions to optimize service delivery and customer experience.
  • Enhancing graphical user interfaces (GUIs) and managed customer-driven change requirements to improve usability and functionality.
  • Collaborating with solution architects, project managers, and senior management to tackle complex and high-priority tasks effectively.
  • Analyzing technical issues, providing strategic recommendations, and applying hotfixes to resolve problems and ensure system stability.
  • Managing version control through source control repositories, such as Git and Bitbucket, ensuring effective versioning and code integrity.

Software Developer

Ericsson
07.2021 - 08.2023
  • Worked for Saudi-based mega service provider - Mobily
  • Awarded Extraordinary Business Impact for the year 2022-2023
  • Worked onsite on a short-term assignment to oversee the development and delivery of IoT-based B2B solutions
  • Developed and deployed mobile/IoT B2B and B2C projects
  • Prepared low-level design documents and assisted solution architects in preparing high-level design documents
  • Provided technical support and handled urgent escalations raised in the Production environment
  • Conducted unit testing, tracked Jira defects, and provided fixes in a timely manner
  • Hands-on experience in server-side JavaScript, processes, documents, data structures, and finder
  • Worked on Integrating multiple external systems
  • Experience working on technologies like XML, XSD, XSLT, WSDL, SOAP, and REST-based web services, SOAP/JMS
  • Resolved cross-system technical issues throughout the project life cycle including ongoing post-deployment project support
  • Closely collaborated in designing CIT/UAT test cases from a customer perspective
  • Led high-severity incidents, critical migration, and upgradation activities
  • Worked on SLA-based reports to clear pending orders and resolve customer complaints alongside automating these pipelines.

Education

Bachelor of Science - Computer Science

FAST National University of Computer And Emerging Sciences
07-2021

Skills

  • JavaScript
  • C
  • Python
  • SQL
  • GitHub
  • REST APIs
  • SOAP
  • Bitbucket
  • Microsoft Office
  • XShell

Projects

  • 3D Industrial Control Test Bench, Unity, OpenPLC, Kali Linux, Provided first and free complete virtual ICS network platform to understand easily the problems students face when defending and attacking ICS networks in order to visualize the impact of these cyber attacks on the industry.
  • Carpooling System, Java, Developed a system to enable people to carpool and book a ride in order to reach any destination

Accomplishments

  • Delegate
    Harvard Project for Asian and International Relations (HPAIR)

Timeline

Software Developer

STC
08.2023 - Current

Software Developer

Ericsson
07.2021 - 08.2023

Bachelor of Science - Computer Science

FAST National University of Computer And Emerging Sciences

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Aman Shaheen