Amal Abid
Wah, Punjab
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
NOC Executive
SkyElectric Pvt Ltd
08.2022 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Diagnosed and resolved hardware and software issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced system security through regular software updates, patch management, and vulnerability assessments.
- Optimized network infrastructure through routine maintenance, configuration updates, and hardware upgrades.
Intern
PTCL
12.2021 - 01.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Internee Engineer
Pakistan Aeronautical Complex
09.2021 - 09.2021
Education
BSc Electrical Engineering -
International Islamic University
Islamabad, Pakistan01.2021
Skills
Service Level Agreements
Process Improvement
Performance Analysis
Technical Support
Network monitoring
Problem Resolution
Customer Service
Escalation Procedures
Ticketing Systems
Project Coordination
Team Leadership
Cloud Management
Timeline
NOC Executive
SkyElectric Pvt Ltd
08.2022 - Current
Intern
PTCL
12.2021 - 01.2022
Internee Engineer
Pakistan Aeronautical Complex
09.2021 - 09.2021
BSc Electrical Engineering -
International Islamic University
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