Summary
Overview
Work History
Education
Skills
Timeline
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Alyeen Sift

Customer Support Executive
Lahore, Punjab,PB

Summary

Customer Service Representative with a proven track record at IRG Global, adept at resolving complex issues and enhancing customer loyalty. Skilled in Zoho CRM and problem-solving, I effectively managed high-stress situations, ensuring service excellence and customer satisfaction. Committed to delivering informed recommendations and maintaining detailed records for optimal service outcomes.

Overview

2
2
Languages

Work History

Customer Service Representative

IRG Global
11.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty from the customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - English

University of Punjab Lahore
04.2001 -

Skills

Customer service

Problem Solving

Product knowledge

Zoho CRM

Zendesk

Shopify Chat Support

Microsoft Excel

Go High level CRM

Microsoft Teams

Microsoft Outlook

CSAT

Timeline

Customer Service Representative

IRG Global
11.2025 - Current

Bachelor of Arts - English

University of Punjab Lahore
04.2001 -
Alyeen SiftCustomer Support Executive