Travelling
Allauddin Memon
Branch Manager
Hyderabad,Sindh
Overview
12
12
years of professional experience
4
4
Languages
Work History
Branch Manager
Telenor Microfinance Bank
10.2014 - 05.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Utilized financial software to prepare consolidated financial statements.
- Supported financial director with special projects and additional job duties.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Created financial dashboards to provide insights into key performance indicators.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Submitted loan applications to underwriter for verification and recommendation.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Examined customer loan applications for loan approvals and denials.
- Established and checked coding procedures, monitored reports and updated internal files.
Assistant Microfinance Officer
HBL Microfinance Bank(Formally First Microfinance)
10.2011 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master Of Business Administration - Finance
University of Sindh Jamshoro
Jamshoro 03.2012
Bachelor Of Commerce - Commerce
University of Sindh Jamshoro
Jamshoro 03.2007
Intermediate Certificate - Commerce
Sindh Board of Technical Education
Karachi 05.2004
Matriculation - Science
Board of Intermediate And Secondary Education
Hyderabad 05.2002
Interests
Cooking
Training
Auditing
Timeline
Branch Manager
Telenor Microfinance Bank
10.2014 - 05.2023
Assistant Microfinance Officer
HBL Microfinance Bank(Formally First Microfinance)
10.2011 - 10.2012
Master Of Business Administration - Finance
University of Sindh Jamshoro
Bachelor Of Commerce - Commerce
University of Sindh Jamshoro
Intermediate Certificate - Commerce
Sindh Board of Technical Education
Matriculation - Science
Board of Intermediate And Secondary Education
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