Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alishba Binte Ameen

Lahore, Punjab

Summary

Resourceful and adaptable professional with hands-on experience across sales, operations, order management, customer support, and project coordination in fast-paced business environments. Skilled in managing internal workflows, vendor relationships, client communication, and cross-functional teams. Known for taking ownership, delivering consistent results, and navigating dynamic responsibilities with ease. Looking to contribute to organizations seeking multi-skilled professionals who can wear multiple hats and ensure smooth execution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client-Facing Project Manager | Sales & Operations

Xinix
03.2023 - Current
  • Led the complete development of an online wholesale store, managing API integrations, supplier onboarding, rate sheet negotiations, and web design aesthetics.
  • Managed a 3-member team and liaised between developers, suppliers, and internal stakeholders to ensure all requirements were met on schedule.
  • Acted as a client liaison for warm leads—set demos, scheduled meetings, tracked outcomes, and ensured pipeline follow-through.
  • Filled in for Order Management Lead (Maternity Cover) — tracked daily orders, coordinated support issues, and maintained client satisfaction via direct engagement.
  • Used Zoho CRM, Asana, SalesIQ, and Excel to manage procurement workflows, follow-ups, and order fulfillment timelines.

Tools Used: Zoho CRM, Asana, SalesIQ, Google Docs/Sheets, Zoom, WhatsApp.

Customer Service Representative

Prestige Marketing / Dual Fuel Direct Ltd (UK)
02.2022 - 02.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on product knowledge and service protocols.
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Implemented process improvements that enhanced response time and customer satisfaction.

Research Writer (Intern)

Dunya News
06.2022 - 09.2022
  • Conducted in-depth research to support news articles and features.
  • Developed engaging narratives based on complex topics for diverse audiences.
  • Analyzed current events to provide insightful commentary and context.

Research Assistant (Intern)

Institute for Peace & Diplomatic Studies
11.2021 - 03.2022
  • Conducted comprehensive literature reviews to support ongoing research initiatives.
  • Assisted in data collection and analysis for conflict resolution studies.
  • Collaborated with team members to develop research proposals and presentations.
  • Organized workshops and seminars to disseminate findings and foster discussions.

Education

Bachelor of Arts - International Relations

Kinnaird College For Women University
Lahore
12-2022

Skills

  • Operations Coordination & Workflow Management
  • Sales Support & Client Follow-Ups
  • Cross-Department Collaboration
  • Order Fulfillment & Vendor Relations
  • Project Planning & Task Tracking
  • CRM Tools: Zoho, SalesIQ
  • Task Tools: Asana, Monday, ClickUp
  • Communication: Zoom, Slack, WhatsApp
  • Documentation: Google Docs, Sheets, Excel

Certification

Introduction to Digital Marketing- LUMS

Shopify- UDEMY

Languages

English
Bilingual or Proficient (C2)

Timeline

Client-Facing Project Manager | Sales & Operations

Xinix
03.2023 - Current

Research Writer (Intern)

Dunya News
06.2022 - 09.2022

Customer Service Representative

Prestige Marketing / Dual Fuel Direct Ltd (UK)
02.2022 - 02.2023

Research Assistant (Intern)

Institute for Peace & Diplomatic Studies
11.2021 - 03.2022

Bachelor of Arts - International Relations

Kinnaird College For Women University
Alishba Binte Ameen