Customer Service
Alishba Munawer
Receptionist
Karachi sindh,karachi Sindh
Summary
Dynamic administrative professional with extensive experience at The Caretakers Pvt Ltd, excelling in office management and client relations. Proven ability to enhance operational efficiency through streamlined processes and effective staff management. Skilled in data entry and communication, fostering a collaborative environment that drives continuous improvement and supports organizational goals.
Overview
6
6
years of professional experience
2
2
Language Urdu
Work History
Receptionist
The Caretakers Pvt Ltd
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Manager
The Caretakers Pvt Ltd
09.2023 - 12.2024
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Data Entry Manager
The Caretakers Pvt Ltd
08.2022 - 08.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Home Tutor
Home
01.2020 - 07.2022
- Provided regular performance feedback to direct reports, fostering an environment of continuous improvement.
- Developed and maintained comprehensive databases to support company operations and decisionmaking.
- Served as primary point of contact between the data entry team and other departments within the company.
- Provided daily supervision, feedback and oversight to direct reports.
Education
Commerce
Trinity Methodist Girls Higher Secondary School And Collage
Karachi 04.2001 -
Skills
Communication Skills
Data Entry
Telephone skills
File management
Office management
Customer/Client relations
Verbal and written communication
Greeting and seating clients
Documentation and reporting
Staff management
Mail handling
Basic accounting
Document management
Data inputting
Multitasking
Interests
Guiding People
Timeline
Receptionist
The Caretakers Pvt Ltd
01.2025 - Current
Administrative Manager
The Caretakers Pvt Ltd
09.2023 - 12.2024
Data Entry Manager
The Caretakers Pvt Ltd
08.2022 - 08.2023
Home Tutor
Home
01.2020 - 07.2022
Commerce
Trinity Methodist Girls Higher Secondary School And Collage
04.2001 -
Strong Communication
the ability to convey information clearly, concisely, and confidently, both verbally and in writing, while actively listening to others