ALI RAZA
Wazirabad,Pakistan
Summary
Dedicated professional with a strong foundation in customer service and technical support, excelling in on-site professionalism and remote support capabilities. Demonstrates expertise in equipment calibration, quality control procedures, and field service reporting. Known for patience, composure, and effective verbal communication, ensuring exceptional service orientation. Proficient in inventory control and negotiation techniques, with a deep mastery of product knowledge. Committed to enhancing operational efficiency and customer satisfaction through meticulous attention to detail.
Overview
8
8
years of professional experience
Work history
Service engineer
Reaction Scientific Pvt. Ltd.
Islamabad, Pakistan
12.2024 - Current
- Updated client records to monitor service history and anticipate future requirements.
- Executed extensive repairs to restore functionality in faulty machines.
- Implemented new service protocols to enhance operational efficiency.
- Achieved optimal machinery performance through regular preventive maintenance.
Bio-Medical Engineer
Farooq Hospital & Akhter Saeed Medical College
Lahore, Pakistan
04.2024 - 12.2024
- Managed large-scale projects from conceptualisation to implementation, ensuring timely delivery and quality standards.
- Utilised advanced CAD software for precise designs of medical devices.
- Implemented quality assurance processes, significantly reducing device malfunctions.
- Collaborated with healthcare professionals to achieve optimal device design.
Bio Medical Technician
Riaz Medical Specialist Center LLC
UAE / Sharjah, United Arab Emirates
04.2022 - 04.2024
- Performed software updates on digital medical equipments keeping them up-to-date according to industry standards.
- Provided round-the-clock technical support to healthcare teams during emergencies, contributing to prompt and effective patient care.
- Inspected newly purchased instruments, ensuring they meet required specifications and standards.
Customer Service Engineer
Jet Services International
Lahore , Pakistan
07.2020 - 01.2022
- Mitigated repeat problems by creating comprehensive troubleshooting guides.
- Applied expert problem-solving abilities to resolve critical technical issues swiftly, reducing downtime significantly.
- Managed service requests for improved response time.
Service Engineer
United Medical Care
Lahore , Pakistan
02.2018 - 06.2020
- Updated client records diligently to monitor service history and future requirements.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Streamlined workflow by developing effective service schedules.
Education
Diploma of Higher Education - DAE Bio Medical Technology
Punjab Board of Technical Education
Lahore 03.2020
Secondary School Certificate - Matricultion with Science
Govt High School Nizamabad
Wazirabad07.2014
Skills
- On-Site professionalism
- Remote support capabilities
- Field service reporting
- Patience and composure
- Product knowledge mastery
- Service orientation
- Equipment calibration
- Quality control procedures
- Negotiation techniques
- Customer Service
- Verbal communication
- Inventory control
Languages
Urdu
Advanced
C1
English
Upper intermediate
B2
Arabic
Beginner
A1
Turkish
Beginner
A1
References
References available upon request.
Timeline
Service engineer
Reaction Scientific Pvt. Ltd.
12.2024 - Current
Bio-Medical Engineer
Farooq Hospital & Akhter Saeed Medical College
04.2024 - 12.2024
Bio Medical Technician
Riaz Medical Specialist Center LLC
04.2022 - 04.2024
Customer Service Engineer
Jet Services International
07.2020 - 01.2022
Service Engineer
United Medical Care
02.2018 - 06.2020
Diploma of Higher Education - DAE Bio Medical Technology
Punjab Board of Technical Education
Secondary School Certificate - Matricultion with Science
Govt High School Nizamabad
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