Jazz Franchise (2020-2022)
Customer Service Department.
Role: Blocking a customer's sim cards.
Ali Hassan Kiani
Marketing
Lahore,Punjab
Summary
Dynamic customer support specialist with a track record of enhancing customer satisfaction at Albeer IT Solution by adeptly handling over 50 customer interactions daily. Skilled in team coordination and employing flexibility, I excel in resolving complaints and ensuring customer loyalty. Proven ability in quick learning and utilizing strong interpersonal skills to foster positive customer experiences.
Work History
Albeer IT Solution (2022-2023)
Customer Support Representative.
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Resolving customer queries diligently via email and phone support.
Xoom Concepts (2023-2024)
Customer Support Representative.
- Gained experience in utilizing customer service protocols to resolve customer complaints.
- Employed active listening and communication skills to ensure customer satisfaction.
- Facilitated positive customer experience through strong interpersonal skills.
Education
Matriculation, 78% (2020) -
The Spirit School
ICS (Intermediate), 64% (2022) -
Excellence Academy
Skills
Flexibility and Adaptive
Strength
Confident
Hardworking
Time bound
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