Ali Hafeez Chaudhary

Surveillance Service Manager

Toba Tek Singh

Summary

Surveillance Manager with a lot of experience at Fast And Friendly, specializing in CCTV monitoring and preventing crime. Strong team leader and trainer, skilled at solving problems and improving operations across 23 stores in united state of America. Focused on creating a positive and cooperative work environment while making sure security rules and standards are followed.

Overview

years of professional experience

Work History

Surveillance Manager

Fast And Friendly

08.2022 - Current

Monitored and managed voids, line voids, no-sales, cash and credit card transactions, discounts, refunds, shift edits, store closings, inventory, and reopened bills to ensure accuracy and compliance.
Verified case issues and investigated customer complaints, providing analysis and solutions for newly identified problems.
Trained new employees and consistently led teams, ensuring a proper understanding of security protocols and operational standards.
Reviewed employee time schedules to ensure accuracy and compliance with labor regulations.
Utilized company systems, including Brink, Modisoft, Subway, and Home Base, to manage store operations and maintain data integrity.
Conducted international store audits, overseeing security and operational compliance across 23 stores, including Dairy Queen, Subway, and a convenience store with fuel pumps.

Education

Bachelor of Science - Computer Science

University of Agriculture

Faisalabad, Punjab, Pakistan

04.2001 -

Skills

CCTV Monitoring: Proficient in monitoring surveillance systems to ensure security and prevent incidents
Access Control: Skilled in managing and controlling access points to ensure safety and security
Crime Prevention: Experienced in implementing strategies and protocols to prevent theft, fraud, and other security breaches

Problem Solving: Strong ability to identify issues and develop effective solutions in high-pressure situations
Trainer: Capable of providing training and development to new and existing employees to ensure operational excellence
Team Leadership: Proven leadership skills in managing and motivating teams to achieve goals and maintain security standards

Timeline