Ali Zahid

As an Operations Manager, I oversee the deployment and management of new security personnel, ensuring that all team members meet the highest standards of communication and professionalism. My key responsibilities include:

• Deployment of New Guards: Coordinating the recruitment and deployment of new security staff, ensuring effectively integrated into the team.
• Communication Skills Assessment: Conducting assessments to evaluate the communication skills of team members, providing training and support where necessary to enhance their effectiveness in client interactions.
• Team Management: Overseeing the entire operations team, providing guidance and support to ensure that all objectives are met and that team morale remains high.
• Time Sheet Management: Monitoring and verifying time sheets at the end of each month, ensuring accurate records for payroll and compliance.
• Client Satisfaction: Focusing on achieving and maintaining high levels of client satisfaction through effective team performance and prompt resolution of any issues that arise.

Key Skills:

• Leadership: Strong leadership abilities to manage and motivate a diverse team effectively.
• Communication: Excellent verbal and written communication skills, crucial for team coordination and client interactions.
• Problem-Solving: Proven ability to identify issues and implement effective solutions to enhance operational efficiency.

Achievements:

• Successfully deployed [number] new guards within [specific timeframe], resulting in improved client satisfaction scores.
• Developed a training program for communication skills that led to a percentage improvement in client feedback ratings.
• Streamlined the time sheet verification process, reducing discrepancies by percentage and improving payroll accuracy.