Ali Usmani
BS (Computer Science)
Lahore,PB
Summary
To pursue a challenging career as a Network Engineer, seeking an atmosphere where my abilities provide services in growth oriented and professional environment to accomplish the goal of technology-driven organization and to enhance my skills and professional knowledge.
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Data Analyst Researcher
Skillsets International
Lahore, Punjab
05.2020 - 12.2020
- Managing master data, including creation, updates, and deletion.
- Managing users and user roles.
- Provide quality assurance of imported data, working with quality assurance analyst if necessary.
- Commissioning and decommissioning of data sets.
- Processing confidential data and information according to guidelines.
- Helping develop reports and analysis.
- Managing and designing the reporting environment, including data sources, security, and metadata.
- Supporting the data warehouse in identifying and revising reporting requirements.
- Supporting initiatives for data integrity and normalization.
- Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
- Generating reports from single or multiple systems.
- Troubleshooting the reporting database environment and reports.
- Evaluating changes and updates to source production systems.
- Training end users on new reports and dashboards.
- Providing technical expertise on data storage structures, data mining, and data cleansing.
Email Support Executive
Mindbridge Pvt Ltd
Lahore, Punjab
10.2019 - 03.2020
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Customer Service Specialist
Abacus Consulting
Lahore, Punjab
10.2018 - 09.2019
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
- Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals.
- Utilized Siebel software for data entry of customer service information for accuracy and quality control Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems Assist colleagues administratively typing letters, memos, and reports.
Data Entry Operator
Al-Haram City
Lahore, Punjab
02.2015 - 05.2018
- Remarkable experience in data entry (alpha and numeric).
- Proficient in Microsoft Office products (Word Excel Access and Outlook), 10-key and alphanumeric typing.
- In-depth knowledge of entering data fields into computers in Windows.
- Posses typing Speed 50-60 words per minute.
- Remarkable skill in coding information into proper form for entry.
- Excellent data entry skills.
- Strong clerical and administrative skills.
- Ability to process high volume of data on-line accurately.
- Profound ability to work independently.
Education
Bachelor of Science - Computer Science
Allama Iqbal Open University
Lahore 06.2015 - 12.2019
CCNA (Routing And Switching) - Computer Networking
Corvit Systems
Lahore 10.2017 - 12.2017
HCNA (Routing And Switching) - Computer Networking
Huawei Technologies
Shenzhen, China. 11.2017 - 12.2017
Skills
Problem Solving
Team Management
Networking
Database recordkeeping
Reference
Reference will be furnished on demand.
Timeline
Data Analyst Researcher
Skillsets International
05.2020 - 12.2020
Email Support Executive
Mindbridge Pvt Ltd
10.2019 - 03.2020
Customer Service Specialist
Abacus Consulting
10.2018 - 09.2019
HCNA (Routing And Switching) - Computer Networking
Huawei Technologies
11.2017 - 12.2017
CCNA (Routing And Switching) - Computer Networking
Corvit Systems
10.2017 - 12.2017
Bachelor of Science - Computer Science
Allama Iqbal Open University
06.2015 - 12.2019
Data Entry Operator
Al-Haram City
02.2015 - 05.2018