ALI SHAHID
Cabin Crew I Flight Attendant
Rawalpindi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Known for excellent customer relations and a welcoming attitude. Poised, personable, and dedicated to a team-driven environment. Possessing excellent interpersonal skills and a positive attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering a pleasant flight experience. Developed strong customer service and conflict resolution skills in a fast-paced, high-pressure environment. Seeking to transition into a new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Cabin Crew | Flight Attendant
Fly Jinnah (Air Arabia)
11.2023 - Current
- Effectively deliver the innovative in-flight services to achieve passenger satisfaction.
- Encourage adherence to safety and security standards.
- Skilled in the execution of pre-flight checks, facilitating on-board requests, and delivering key passenger announcements.
- Ready to administer first aid to passengers when required, and to resolve in-flight issues to achieve the delivery of high-quality standards.
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Suggests innovative ideas to increase sales, and improve customer experience.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor - Media Science
Foundation University
Rawalpindi, Punjab, Pakistan 01.2020 - 01.2024
High School - Grade 12
Saint Mary's Academy
Skills
- Strategic Thinking & Adaptability
- Effective team collaboration
- Conflict Management
- Leadership
- Effective communication
- Customer Service
- Safety management
- First aid
- Effective public speaking
- Safety protocol implementation
Certification
Air Arabia (Sharjah) Cabin Crew Training
Timeline
Cabin Crew | Flight Attendant
Fly Jinnah (Air Arabia)
11.2023 - Current
Bachelor - Media Science
Foundation University
01.2020 - 01.2024
High School - Grade 12
Saint Mary's Academy
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