Ali Raza
Sales & Operations
Lahore,Punjab
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10-years history of successful industry performance. Dedicated Pest Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Business Manager - Central
Global Pest Solutions - Valor AG Pvt. Ltd.
Lahore, Pakistan
02.2019 - Current
- Inspected commercial and residential buildings and structures for pest issues.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Drove to customer residences and places of business to inspect for pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Inspected equipment for proper functionality to effectively facilitate application.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Prepared reports and kept detailed records of pest control activities.
- Adhered to most stringent safety procedures when applying chemicals.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Utilized computer software to manage customer information and service scheduling.
Shadow Team Leader - Dealer Sales
ECO Pest Solutions - Evyol Group
Lahore, Pakistan
09.2013 - 02.2019
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed and implemented account management plans to establish customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
Bachelor of Commerce ( HONS ) - Marketing, Accounts, HR, Business Administration
Government College University
Lahore, Punjab, Pakistan 07.2012 - 01.2016
Diploma in Commerce - Accounts, Commerce
Government Institute of Commerce
Nankana Sahib, Punjab, Pakistan 03.2010 - 03.2012
Skills
Business operations understanding
Effective managerial techniques
Business knowledge
Product and service sales
Marketing strategy
Sales Reporting
Relationship building
Vendor management
Cost reduction strategies
Contract Negotiation
Project Management
Project planning and development
Business administration
Reinfestation prevention
Chemical solution application
Pest inspection
PPE Compliance
Teamwork and Collaboration
Self-Motivated
Problem-Solving
Critical Thinking
MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
- Resolved product issue through consumer testing.
- Utilized conflict resolution skills to alleviate tense customer situations which boosted the client retention rate by 100%.
- Submitted all customer invoices in a timely manner to ensure the highest level of service and promote prompt payment.
- Successfully passed AIB Audit of PEPSI with full marks.
Certification
Integrated Rodent Management, SPMA Pakistan - Jan 2021
Timeline
Business Manager - Central
Global Pest Solutions - Valor AG Pvt. Ltd.
02.2019 - Current
Shadow Team Leader - Dealer Sales
ECO Pest Solutions - Evyol Group
09.2013 - 02.2019
Bachelor of Commerce ( HONS ) - Marketing, Accounts, HR, Business Administration
Government College University
07.2012 - 01.2016
Diploma in Commerce - Accounts, Commerce
Government Institute of Commerce
03.2010 - 03.2012