ALI RAZA
Restaurant General Manager
Islamabad
Summary
Highly motivated and dependable Shift Supervisor with extensive experience in managing restaurant operations and leading teams. Skilled in ensuring excellent customer service, maintaining high food quality standards, and supervising staff performance. Seeking to contribute my leadership and organizational skills to a dynamic team, ensuring smooth operations and customer satisfaction during every shift.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Restaurant Manager
Domino's Pizza
12.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Shift Manager
Dominos's Pizza
02.2021 - Current
- Oversee staff performance, including assigning tasks and monitoring their execution.
- Handle customer complaints and feedback, ensuring prompt and effective resolution.
- Maintain inventory levels and place orders for supplies as needed.
- Ensure smooth and efficient restaurant operations during the assigned shift.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
BBA (HONS) - Marketing And Finance
Preston University Islamabad
Islamabad 04.2001 -
Skills
Leadership
Time Management
Customer Service
Problem Solving
Inventory Management
Staff Training
Communication Skills
Conflict Resolution
Food Safety & Hygiene
Multitasking
Ms Office
Timeline
Restaurant Manager
Domino's Pizza
12.2023 - Current
Shift Manager
Dominos's Pizza
02.2021 - Current
BBA (HONS) - Marketing And Finance
Preston University Islamabad
04.2001 -