Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ali Raza

Karachi

Summary

Dynamic Team Lead Manager at TradeWheel.com with a proven ability to enhance client retention and drive revenue growth. Skilled in strategic account development and client relations, I successfully improved retention by 50% through tailored service offerings. Adept at cross-cultural communication, I leverage data analytics to optimize digital marketing strategies and elevate client engagement.

Overview

7
7
years of professional experience

Work History

Team Lead Manager

TradeWheel.com
Karachi Division
01.2023 - Current
  • As a Product Manager at TradeWheel.com, my role focuses on delivering exceptional service to B2B clients, driving retention and enhancing digital offerings.
  • I oversee the delivery of premium memberships and ensure that all services meet customer expectations.
  • I manage a portfolio of clients, maintaining strong relationships and ensuring retention through consistent communication and value delivery.
  • I develop strategies aimed at maximizing client retention, conducting business reviews to evaluate performance, resolve issues and identify growth opportunities.
  • I also lead upselling and cross-selling efforts to increase revenue.
  • My work includes spearheading digital marketing campaigns, including SEO and PPC, to improve client visibility and lead generation, while also optimizing clients' websites for better conversion rates.
  • Collaborating with product teams, I help customize services based on client feedback and market demands.
  • I leverage data analytics to make informed decisions and continually improve service offerings.
  • I also conduct market research to stay ahead of industry trends and ensure our digital services meet evolving client needs.
  • Notable successes include improving client retention by 50% through personalized service packages, onboarding high-profile clients resulting in a 40% sales increase, and boosting website traffic by 32% through optimized digital marketing campaigns.
  • I led the upgrade of service packages, driving a 28% upsell in membership tiers.
  • My work also includes developing tailored service offerings that enhance client engagement by 40%, and collaborating with cross-functional teams to ensure service offerings align with market demands.

Senior Executive Marketing and Service Delivery

TradeWheel.com
11.2021 - 12.2022
  • Expert searching of targeted buyers/ companies/ customers through social media (LinkedIn and Facebook, cold callings) and advanced searching on Google and generating potential leads and prospects.
  • Timely communication with clients via Skype, Email, Callings, WhatsApp, WeChat.
  • Giving assistance to the clients when they have problems.
  • Identifying the core customer problems and discussing it with the relevant department to bring solution.
  • Creating and updating support material that is helpful for the users.
  • Responsible for making support platforms user friendly and engaging.
  • Keeping myself updated with latest service delivery trends and come up with creative ideas.
  • Responsible for operating customer related portals.
  • Monitoring customer related portals and take appropriate action.
  • Engaging clients by using different modern, smart and advance techniques.
  • Creating reports based on the customer issues, refund and cancellations.
  • Responsible for highlighting new features.

Customer Service Executive

Sybrid Private Limited - A Lakson Group of Company
Karāchi
06.2019 - 10.2021
  • Customer Service Executive | Problem Solver | Relationship Builder
  • I am a dedicated and results-oriented Customer Service Executive with a passion for providing exceptional service and creating positive customer experiences.
  • With a strong background in customer support, I possess a proven track record of effectively handling customer inquiries, resolving issues and ensuring customer satisfaction.

Visiting Auditor

EY
Karāchi
05.2018 - 08.2018
  • Experienced Visiting Auditor | Financial Compliance | Risk Management | Process Improvement
  • With a proven track record of delivering impactful results, I excel in conducting comprehensive audits, identifying areas of improvement, and implementing effective solutions to enhance efficiency and mitigate risks.

Education

Bachelor's degree - Sociology

Karachi University
12.2021

Skills

  • Client Relations
  • Sales and Marketing
  • Sales Management
  • Strategic Account Development
  • Client Retention
  • International Market Research
  • Expansion
  • Contract Negotiation
  • Cross-Cultural Communication
  • Sales Forecasting
  • Revenue Growth
  • Multidisciplinary Project Management
  • Team Collaboration

Timeline

Team Lead Manager

TradeWheel.com
01.2023 - Current

Senior Executive Marketing and Service Delivery

TradeWheel.com
11.2021 - 12.2022

Customer Service Executive

Sybrid Private Limited - A Lakson Group of Company
06.2019 - 10.2021

Visiting Auditor

EY
05.2018 - 08.2018

Bachelor's degree - Sociology

Karachi University

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Ali Raza