Volunteer Work/Community Involvement
Ali Raza
Customer Support / Sales(Inbound-Outbound) / Marketing Executive
Lahore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Maintained the workflow as per the given company requirements. Exhibits excellent organizational and problem solving skills. Works well in team environment and displays a strong work ethic
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Program Support Specialist
Activekey Solutions Ltd
Lahore
02.2020 - Current
- Verifying the Medical Benefits of the patients by calling their insurance plans.
- Keeping in touch with the Provider(Doctor) to maintain the database.
- Applied effective time management techniques to meet tight deadlines.
- Obtaining each case Medical benefits with acknowledgement of the appropriate procedure/diagnosis code as per the requested or prescribed drug.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Analyzed program information to present innovative solutions to program supervisor
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Manage Team and their queries when seniors are away.
Customer Care Executive
Systems Ltd
Lahore
07.2019 - 02.2020
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Conducted surveys to determine customer opinion of products and services.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Support Executive
Abacus Consulting Ltd
Lahore
01.2019 - 07.2019
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Conducted surveys to determine customer opinion of products and services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
Sales Representative Team Leader
Excel Pak Ltd
Lahore
09.2016 - 12.2018
- Fostered vital customer relationships to generate £100 in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
Education
Matriculation Lahore Board - Science
Balad Ul Ilm School System
Ghaziabad Lahore 01.2013 - 09.2015
F.Sc Pre Engineering - Science Education
Punjab Group of Colleges
Mughalpura Lahore 11.2015 - 11.2017
Bachelor of Science - Science Education
Virtual University
Lahore 01.2023 - Current
Skills
Customer Service
Additional Information
Verbal & Written Communication Skills
Decision Making Skills
Critical Thinking
Management Skills
Problem Solving
Leadership Skills
Works Well Under Pressure
Customer Satisfaction Skills
Product / Service Knowledge
Client Support Tickets & Ticketing Systems
Patience & Understanding
Customer Experience Skills
Cost-Reduction Strategies
Interests
Sports
Online Gaming
Jogging
Traveling/Music
Software
Upwork
Spark
One window portal
CRM
Zoom
Timeline
Bachelor of Science - Science Education
Virtual University
01.2023 - Current
Senior Program Support Specialist
Activekey Solutions Ltd
02.2020 - Current
Customer Care Executive
Systems Ltd
07.2019 - 02.2020
Customer Support Executive
Abacus Consulting Ltd
01.2019 - 07.2019
Sales Representative Team Leader
Excel Pak Ltd
09.2016 - 12.2018
F.Sc Pre Engineering - Science Education
Punjab Group of Colleges
11.2015 - 11.2017
Matriculation Lahore Board - Science
Balad Ul Ilm School System
01.2013 - 09.2015
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