ALI NASIR
Customer Service Retention Officer
Karachi
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
System Limited.co
01.2024 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Verification officer and Medical billing Executive
Appedology Pvt. Ltd.
05.2022 - 04.2024
- Monitor Verified patient information and insurance coverage.
- Maintaining a relation and Coordinating with insurance companies for claims.
- Analyzing and Generating patient bills and invoices.
- Provide Excellent customer service policyholders, and update insurance details.
Customer Service Representative
Techvertix
01.2020 - 03.2022
- Developed and maintained relation with the clients and provide accurate information that helps in solving the issue.
- Analyzed customer service data and prepare customer service Report by collecting and analyzing customer information.
- Developed relation with clients for upsells with information about the other product and services when appropriate.
Customer Service Lead
Ibex
01.2019 - 12.2019
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback.
Education
Bachelor of Arts - Commerce
American University in Dubai
Science - Engineering
Pakistan higher secondary school
Associate of Science - Science
Al ammer English school
Skills
- Effective Time Management
- Analytical Thinking
Customer service
Problem-solving
Timeline
Customer Service Representative
System Limited.co
01.2024 - 06.2024
Verification officer and Medical billing Executive
Appedology Pvt. Ltd.
05.2022 - 04.2024
Customer Service Representative
Techvertix
01.2020 - 03.2022
Customer Service Lead
Ibex
01.2019 - 12.2019
Science - Engineering
Pakistan higher secondary school
Associate of Science - Science
Al ammer English school
Bachelor of Arts - Commerce
American University in Dubai
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