ALI MURAD
Customer Service Executive
Lahore,Punjab
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
MMS Outsourcing (Voyager Global Mobility)
Lahore
12.2023 - Current
- Handling the accident department of car rental "Voyager Global Mobility".
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Trained new personnel regarding company operations, policies and services.
Senior Account Executive
Upway Marine Ships & Boats Maintenance Services
Dubai
09.2021 - 10.2023
- Conducted extensive contract negotiations to maximize profit margins
- Supported finance team by preparing timely and accurate invoices to streamline processing
- Liaised between clients and sales executives to resolve account management issues
- Registered information on database to maintain accurate records
- Resolved issues and complaints and escalated major concerns to management
- Analyzed and developed procurement plans with cost-effective solutions and increased purchase power
- Sourced and verified quotations from suppliers before initiating purchase processes
- Worked with department heads to determine requirements for procurement activities
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures
- Addressed inquiries through phone and email and directed to designated departments.
Accounts Executive
Tycoon real estate
Ajman
11.2020 - 08.2021
- Built strategic relationships with key account personnel
- Worked with other departments to deliver solutions according to schedule and per customer requirements
- Proposed product solutions to meet changing customer demands
- Developed and executed account strategies to meet sales goals
- Reconciled accounts and updated financial records with remarkable accuracy
- Accurately calculated deductions and processed payroll for employees
- Created detailed expense reports and requests for capital expenditures
- Generated invoices upon receipt of billing information and tracked collection progress
- Maintained account accuracy by reviewing and reconciling checks monthly
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis
- Reported financial data and updated financial records in ledgers and journals.
Accounts Executive
THAI Airways International Public Co,LtdLahore
Lahore
11.2016 - 08.2020
- Preparation of contract staff payroll and entry into accounting software
- Calculations of workers overtime allowances and any other benefits due them
- Responsible for analyzing income and expenses under various income and expense headings, extracting ledgers and summarizing income and expenses according to banks
- Reporting on inflows from financing partners into funding, collection and debt service bank accounts for housing projects
- Reconciliation of accounts -monitoring customer account details for non-payments, delayed payments and other irregularities to maintain accounts receivables & parables
- Prepare monthly report of amounts payable by debtors to general manager
- Weekly/monthly housing sales reports to managing director, executive director and finance director
- Organizing ledgers for clients - individual client ledgers and update with movements in account
- Collated and evaluated data to explore and gain insight of consumer behavior
- Delivered high level of service to clients to maintain relationships for future business opportunities.
Education
Bachelors Of Business Administration (Honors) - Business Administration
University of Central Punjab
Lahore, PunjabIntermediate-FSC (Pre: Engineering) - undefined
Punjab College
Lahore, PunjabHigh School Diploma: Science - undefined
Higher Secondary School, AR High School of Science
Lahore, PunjabSkills
ERP Software
CSR Software
Operations coordination
Self-Motivation
Integrity
Interpersonal Communication
Analytical
Teamwork And Collaboration
Critical Thinking
Spreadsheet Proficiency
Adaptability
Personal Information
- Date of Birth: 04/13/1992
- Marital Status: Married
References
Well-furnished reference will be provided if require
Timeline
Customer Service Executive
MMS Outsourcing (Voyager Global Mobility)
12.2023 - Current
Senior Account Executive
Upway Marine Ships & Boats Maintenance Services
09.2021 - 10.2023
Accounts Executive
Tycoon real estate
11.2020 - 08.2021
Accounts Executive
THAI Airways International Public Co,LtdLahore
11.2016 - 08.2020
Bachelors Of Business Administration (Honors) - Business Administration
University of Central Punjab
Intermediate-FSC (Pre: Engineering) - undefined
Punjab College
High School Diploma: Science - undefined
Higher Secondary School, AR High School of Science