Ali Hassan
General Manager
Sargodha,PB
Summary
Seasoned in enhancing dining experiences, I leveraged skills in daily specials memorization and high-volume dining at General Operation Manager to elevate service standards. My leadership in staff training and fostering guest relations significantly improved customer satisfaction. Expert in dining area maintenance, my proactive approach and effective team management have consistently driven positive outcomes.
Overview
2016
2016
years of professional experience
2
2
Languages
Work History
Restaurant Waiter
Waiter On The Way
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Food Waiter
Waiter
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Assistant Waiter
Waiters Group Home
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Waiter
Waiters Group Home
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
Captain Waiter
Captain Cook Cruises
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Captain
Supervisor
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
Senior Captain
Supervisor's Title
Supervisor
Assistant Manger
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Manager
General Manager,
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager of Food Service
General Operation Manager
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
Waiters Training
Waiter, Barback, Busboy
08.2013 - 09.2015
- Handled guest complaints gracefully, resolving issues quickly to maintain a pleasant dining experience.
- Accurately recorded food and beverage orders, ensuring clear communication with kitchen staff for order accuracy.
- Contributed to team success by assisting fellow waitstaff during busy periods or when shortstaffed.
- Actively participated in pre-shift meetings and briefings, staying informed about menu changes, specials, and staff updates.
- Facilitated seamless payment transactions by accurately entering orders into the POS system and presenting checks promptly upon request.
- Balanced multiple tables simultaneously while delivering efficient service for an enjoyable dining experience.
- Provided knowledgeable recommendations on wine pairings that complemented meal choices, enhancing overall enjoyment of dishes served.
- Upheld high levels of cleanliness by consistently wiping down tables, chairs and other surfaces frequently touched by customers.
- Improved overall efficiency by restocking supplies as needed throughout the shift, including condiments, silverware, and linens.
Education
Bachelor Of Science - Sales
Alama Iqbal High School
Sargodha Bhalwal Skills
Daily specials memorization
Additional Information
- "Management is doing things right; leadership is doing the right things"
Timeline
Waiters Training
Waiter, Barback, Busboy
08.2013 - 09.2015
Restaurant Waiter
Waiter On The Way
Food Waiter
Waiter
Assistant Waiter
Waiters Group Home
Head Waiter
Waiters Group Home
Captain Waiter
Captain Cook Cruises
Restaurant Captain
Supervisor
Senior Captain
Supervisor's Title
Supervisor
Assistant Manger
Manager
General Manager,
General Manager of Food Service
General Operation Manager
Bachelor Of Science - Sales
Alama Iqbal High School
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