ALI EJAZ KAHLON
Burewala, Punjab,PB
Summary
Dynamic manager with a proven track record at Salt'n Pepper Village, excelling in team leadership and operations management. Skilled in conflict resolution and staff training, I enhanced productivity and fostered a positive work environment, resulting in improved customer satisfaction and loyalty. Committed to driving operational excellence and team development.
Overview
8
8
years of professional experience
Work History
Manager
Pizza Online
Burewala, Punjab, Pakistan
06.2024 - Current
Manager
Salt'n Pepper Village
Lahore, Punjab, Pakistan
02.2024 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Shift Manager
Stone Ove Pizza Valley
Sialkot, Punjab, Pakistan
03.2023 - 01.2024
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Coordinated shift scheduling, balancing staffing needs with peak business demands.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Manager
Salt'n Pepper Restaurants (Liberty Branch)
Lahore, Punjab, Pakistan
05.2022 - 02.2023
- Led team in executing operational strategies to enhance productivity and efficiency.
- Mentored junior staff, fostering skill development and team cohesion.
- Analyzed performance metrics to identify areas for operational enhancement.
- Oversaw daily operations, ensuring adherence to quality standards and compliance regulations.
Assistant Manager
Pind Restaurant (JHS Enterprises)
Lahore, Punjab, Pakistan
03.2021 - 01.2022
- Assisted in training new employees on service protocols and restaurant procedures for improved efficiency.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Enhanced customer experience by addressing concerns promptly and ensuring satisfaction with service quality.
- Developed strategies for upselling menu items, contributing to overall sales growth during service shifts.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager Trainee
Pind Restaurant (SA Gardens, KSK)
Lahore, Punjab, Pakistan
07.2020 - 02.2021
- Assisted in daily operations to enhance team efficiency and service delivery
- Resolved customer inquiries and complaints, fostering a positive service environment
- Conducted regular quality checks to ensure adherence to company standards and improve customer satisfaction
Cashier
Pind Restaurant (SA Gardens, KSK)
Lahore, Punjab, Pakistan
01.2018 - 06.2020
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through regular audits and reconciliations.
- Learned safety protocols for handling cash and customer interactions.
Education
Cost & Management Accountancy - Accounting And Finance
ICMAP
Lahore, Punjab, PakistanI.Com - Commerce
Universal College of Commerce
Burewala, Punjab, Pakistan01-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Operations management
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Coaching and mentoring
- Recruiting and interviewing
Accomplishments
- Supervised team of 120 staff members.
- Resolved product issue through consumer testing.
Badminton
Fond of Badminton and participated in Punjab Youth Festival
Languages
English
Limited Working
Urdu
Native or Bilingual
Timeline
Manager
Pizza Online
06.2024 - Current
Manager
Salt'n Pepper Village
02.2024 - 06.2024
Shift Manager
Stone Ove Pizza Valley
03.2023 - 01.2024
Manager
Salt'n Pepper Restaurants (Liberty Branch)
05.2022 - 02.2023
Assistant Manager
Pind Restaurant (JHS Enterprises)
03.2021 - 01.2022
Manager Trainee
Pind Restaurant (SA Gardens, KSK)
07.2020 - 02.2021
Cashier
Pind Restaurant (SA Gardens, KSK)
01.2018 - 06.2020
Cost & Management Accountancy - Accounting And Finance
ICMAP
I.Com - Commerce
Universal College of Commerce