Ali Bilal

As a Business Manager, my core responsibilities included:

• Leading, training, and managing a team of 10 professionals to ensure consistent performance and growth.
• Acting as the primary point of contact (POC) for our head office located in Atlanta, USA, ensuring smooth communication and coordination
• Overseeing and managing all aspects of client contracts, including execution, compliance, and performance monitoring.

Current Role

Currently, I am working with a well-established insurance agency based in the United States. My primary responsibilities include:

• Ensuring the accuracy and completeness of insurance policies, renewals, and binding documents.
• Overseeing adherence to Standard Operating Procedures (SOPs) and maintaining accurate account records.
• Managing and supporting all agents while handling discrepancies in commissions and resolving related issues efficiently.

Key Achievements
* Successfully led the implementation of a new software system within the first six months of employment, streamlining operational workflows.
* Within the subsequent six months, enhanced and optimized renewal processes to ensure timely completions without lapses in coverage, significantly improving operational efficiency.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services.
• Thinking strategically - setting aims and objectives in order to develop and improve the business
• Improving sales and immigration processes
• Meeting targets set by the Canadian Office
• Managing Sales team, setting KPI and sale targets
• Fraud prevention and giving appropriate details to clients
• Leading the Marketing team for lead generation and yearly planning
• Devise and implement social media campaigns on all relevant platforms (Facebook, instagram, TikTok - etc)

• Pioneered a 20% surge in sales growth by adeptly overseeing a 5-member e-commerce operations team.
• Excelled in inventory management, pricing, and product merchandising, seamlessly liaising with the supply chain team for on-time product delivery.
• Maintaining and enhanced Shopify e-commerce platform, integrating third-party tools like Google Analytics and Facebook Ads for data-driven decision-making.
• Engineered customer retention strategies, including loyalty programs, personalized recommendations, and compelling email marketing campaigns.
• Fostered cross-department collaboration to enhance customer experience outcomes.
• Recruiting and mentoring Customer Service Representatives (CSRs), focusing on refining the overall customer journey.
• Managed customer-related escalations, ensuring a swift and satisfactory resolution.
• Collaborated with talent acquisition to hire industry talent, ensuring the team was well-equipped for success.
• Produced detailed performance reports, capturing new hires, terminations, and promotions.

• Entrusted with comprehensive management of all third-party partners, including couriers, assembly, and logistics teams.
• Accomplished the 'next-day delivery' milestone within just 2 months of online store launch, setting a new standard in delivery efficiency.
• Architecture and executed compelling e-commerce positioning, infusing value and convenience into the customer experience.
• Sustained customer satisfaction through innovative strategies centered on addressing customer needs and swiftly resolving concerns.
• Established a dual-platform customer feedback program, sparking customer loyalty and enhancing product development by 25%.
• Championed customer service excellence, demonstrating unwavering commitment to customer satisfaction.