Ali Ahmad Caser
Lahore
Summary
Results-driven and detail-oriented professional with 3+ years of experience in Business Development, Customer Support, and Customer Success. Proven ability to generate leads, onboard clients, manage CRM systems, and drive client satisfaction across global platforms like Upwork and Fiverr. Holds a Bachelor's degree in Management and Technology, blending business strategy with technical understanding to help companies grow, retain clients, and deliver exceptional service at scale.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Founder
Caser Connect
Lahore
11.2024 - Current
- Launched a digital services company focused on client acquisition and automation
- Built outreach systems for Upwork and other platforms to land new projects
- Designed SOPs and workflows for smooth client delivery and communication
- Managed a small team of VAs, writers, and designers across time zones
Customer Success Manager
Novex Studio
10.2024 - Current
- Manage end-to-end client onboarding and operations to ensure smooth integration into our processes
- Conduct client meetings to understand requirements and translate them into actionable tasks for the team
- Collaborate with team members, ensuring tasks are effectively assigned and progress is monitored for timely delivery
- Actively bid on Upwork to secure new clients and expand business opportunities
- Foster strong client relationships and uphold high standards of service delivery and operational efficiency
Co founder
Almad Fragrance
Lahore
08.2024 - Current
- Co-founded a modern fragrance brand focused on digital-first distribution
- Managed product development, brand identity, and Shopify store setup
- Led influencer collaborations and paid campaign execution
- Produced creative content and handled day-to-day customer support
Customer Success Manager
SVETNESS
01.2025 - 03.2025
- Company Overview: A fast-growing U.S.-based fitness brand.
- At Svetness, I supported end-to-end customer success operations and recruitment coordination for a fast-growing U.S.-based fitness brand.
- Sourcing, screening, and onboarding fitness trainers using platforms like Indeed, Greenhouse, and Calendly
- Managing client-trainer scheduling and ensuring high trainer availability and client satisfaction
- Acting as the first point of contact for customer support inquiries via phone and email - ensuring quick, empathetic, and effective resolutions
- Using tools like Google Workspace, Slack, and ClickUp to manage communication, internal workflows, and escalations
- Tracking performance data and updating client & trainer records within the company's internal CRM system
- A fast-growing U.S.-based fitness brand.
- This role strengthened my expertise in Customer Onboarding & Retention, Client Communication & Escalation Handling, CRM Management & Workflow Optimization, Recruitment Operations & Scheduling, Cross-Functional Team Collaboration.
Sales Development Representative
John Snow Labs
11.2024 - 02.2025
- At John Snow Labs, I worked as a Customer Success Manager supporting B2B SaaS clients in AI and healthcare.
- I led onboarding, handled escalations, and ensured smooth product adoption.
- Using tools like HubSpot, ClickUp, and Slack, I managed client communication, created SOPs, and improved support workflows.
- I collaborated cross-functionally with tech and sales teams to drive retention, identify upsell opportunities, and maintain high customer satisfaction.
- My work helped reduce churn and increased engagement across key enterprise accounts.
Onboarding Specialist
Acceleration Enterprises
09.2024 - 11.2024
- Onboarded clients for Meta Ads services with a focus on DTC brands
- Ran initial ad campaigns, managed approvals for copy and creatives
- Held Zoom sessions to explain ad strategy and setup expectations
- Used ClickUp for team coordination, campaign notes, and updates
Business Development Associate
Geeky Bugs
Lahore
06.2024 - 10.2024
- Identified new business opportunities through market research and analysis.
- Developed relationships with potential clients to expand company network.
- Collaborated with marketing team to create promotional materials and campaigns.
- Assisted in preparing proposals and presentations for client meetings.
- Conducted competitor analysis to inform strategic planning efforts.
- Facilitated communication between cross-functional teams for project alignment.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Developed and implemented strategies to increase sales and market share.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
Business Development Intern
Geeky Bugs
Lahore
03.2024 - 06.2024
- I started working as a BD intern at GeekyBugs
- Strategy Development
- Scheduling and Time Management.
- Learning market trends
- Data Analysis and scraping
Customer Success Manager
OnFLOW
08.2023 - 03.2024
- Worked as a truck Dispatcher in Onflow Dispatch Service. My services include:
- Scheduling with Brokers for loads (Time management for Drivers).
- Communication with Driver and Broker.
- Negotiating for Prices of load.
Freelance
Fiverr
01.2019 - 05.2023
- Worked on Fiverr as a Graphic Designer in the field of Photo Restoration.
- Timely Project deliverance.
- Negotiating with client.
- Client Satisfaction
Education
Bachelors in Management and Technology - Business Administration and Management, General
Information Technology University
09.2025
Skills
- Web Design
- Customer relationship management
- Project management
- Data analysis
- Team collaboration
- Business development
- Client onboarding
- Digital marketing
- Market research
- Creative problem solving
- Business administration
- Strategic vision
- Financial administration
- Channel development
- Team leadership
- Ethics and integrity
- Customer acquisition
- Client engagement
- Business planning
- Strategic thinking
- WordPress
- Direct Sales
Websites
Certification
- SAP Project Management
Timeline
Customer Success Manager
SVETNESS
01.2025 - 03.2025
Founder
Caser Connect
11.2024 - Current
Sales Development Representative
John Snow Labs
11.2024 - 02.2025
Customer Success Manager
Novex Studio
10.2024 - Current
Onboarding Specialist
Acceleration Enterprises
09.2024 - 11.2024
Co founder
Almad Fragrance
08.2024 - Current
Business Development Associate
Geeky Bugs
06.2024 - 10.2024
Business Development Intern
Geeky Bugs
03.2024 - 06.2024
Customer Success Manager
OnFLOW
08.2023 - 03.2024
Freelance
Fiverr
01.2019 - 05.2023
Bachelors in Management and Technology - Business Administration and Management, General
Information Technology University
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