Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
References
Timeline
Hi, I’m

Ali Ahmad

Lahore

Summary

Detail-oriented professional specializing in account management and executive support. Expertise in client engagement and project oversight, leading to enhanced brand credibility and customer satisfaction. Proven track record in administration and bookkeeping, ensuring accurate records and streamlined operations to boost team efficiency.

Overview

10
years of professional experience
3
Certification

Work History

NetReputation
Lahore

Account Manager
08.2022 - Current

Job overview

  • Strengthened clients’ digital presence and brand credibility by managing multiple Online Reputation Management accounts.
  • Oversaw creation and publishing of SEO-driven content to enhance search engine visibility.
  • Collaborated with internal teams to implement ORM strategies and address client concerns, achieving campaign objectives.
  • Maintained accurate project tracking and account records through Zoho CRM for timely execution of deliverables.
  • Engaged clients proactively with strategic updates and insights to optimize results and enhance satisfaction.

Keyhole
Lahore

Administrative Assistant - Part time
11.2022 - Current

Job overview

  • Delivered strategic administrative and project management support to enhance team efficiency.
  • Assisted internal team with bookkeeping, facilitating timely completion of yearly statements.
  • Maintained clean records to ensure data accuracy and accessibility.
  • Prepared spreadsheets, reports, and presentation materials for diverse audiences.
  • Coordinated purchases, orders, and vendor communications to streamline operations.
  • Planned and executed team events and meetings to promote collaboration and engagement.

Glen Products Inc
Lahore

Purchasing Agent and Accounts Payable Assistant
01.2020 - 07.2022

Job overview

  • Use the MRP system to prepare a purchase order following an inventory analysis to retain the lowest possible holding and storage expenses.
  • Maintained Departmental records and routed files of purchases, invoices, shipments, and related matters from Domestic and International overseas suppliers through approval processes.
  • Preparing 2D CAD drawings to meet and satisfy the customer project needs.
  • Managing accounts payable, receiving, and vendors in handling prices, terms, or receiving discrepancies.
  • Reconciliating payments to ensure data consistency.
  • Leaded a team on a successful project of revamping the product listings and listed those across our sales channel and helped achieved the desired sales targets.
  • Setting up Project Road Map and facilitating scrum events, meetings, and decision-making procedures as a scrum master.
  • Collaborated with an agile team of project managers, and operational managers and conducted scrum meetings to work cross-functionally with internal software migration, from Magento to Adobe Magento2.
  • Proficiently coordinates with the web development team to configure and enhance user experience.

XS4 Financial Management

Accountant
01.2019 - 12.2019

Job overview

  • Daily reporting to management about the preceding day’s statistics.
  • Managing the organization's accounts payable activities.
  • Payroll preparation and processing every month.
  • Preparing and maintaining critical financial reports.
  • Preparing tax returns and ensuring taxes are paid properly and on time.
  • Accurately preparing work papers, schedules, and reconciliations for audit purposes.
  • Confirm purchases with the inventory team.

Spherical Accountants

Bookkeeper
06.2018 - 11.2018

Job overview

  • To process invoices for sales and purchases.
  • To reconcile bank accounts, supplier statements, and VAT returns.
  • Recorded day-to-day financial transactions.
  • Used software like, SAGE, QuickBooks, Capium and Microsoft Excel to complete daily tasks.

Digital Globe Services
Lahore

Sales Executive
07.2017 - 03.2018

Job overview

  • Performed various sales responsibilities such as inbound and outbound calls and converting them into sales.
  • • Supported customers by providing helpful information, answering questions, providing the best solutions/alternatives according to their needs, and redirecting them to the concerned department in case of any complaint.
  • • Met performance objectives by influencing upgrades and selling by defined KPIs.
  • • Exceeded 150k in sales incentives by keeping up with performance metrics.
  • • Updated customer records in CRM, scheduled installation appointments, and updated calendars in OET to reduce instances of overbooking

Ovex Technologies Pak. (Pvt.) Ltd.

CSR
01.2016 - 04.2017

Job overview

  • Managed large amounts of outbound calls promptly to achieve sales targets.
  • Appropriately entered all customer, phone, and order information into the electronic data system/CRM.
  • Helped the organization kick-start 5+ different project campaigns along with leading and training the team for those campaigns.
  • Successfully maintained the KPIs and achieved weekly and monthly sales targets.
  • Built sustainable relationships and engaged customers by taking the extra mile.

Mindbridge BPO Pvt Ltd

Sales Executive
03.2015 - 07.2015

Job overview

  • Answered inbound calls by identifying customer inquiries and providing accurate information.
  • Maintained adherence to SOPs and scripts to achieve sales targets and meet KPIs.
  • Documented conversation details in call center database for future reference.
  • Identified opportunities to up-sell additional products and services based on customer needs.

Education

University of the Punjab
Lahore

Bachelor of Commerce (B.Com.) from Accounting
01.2018

Institute of Chartered Accountants of Pakistan
Lahore

Chartered Accountancy from Accounting

Skills

  • Account management
  • Reputation management
  • Account Management
  • Client relationship management
  • Bookkeeping
  • Team collaboration
  • Strategic planning
  • Customer support
  • Problem solving
  • Team management
  • Purchasing management
  • Inventory management
  • Administrative support
  • Order processing

Certification

  • Google Ads Display Certification by Google
  • Google Ads Search Certification by Google
  • The Fundamentals of Digital Marketing by Google Digital Garage

Hobbies and Interests

  • Web Surfing
  • Cricket
  • Football
  • Travelling
  • Mindfulness
  • Scuba Diving

Languages

Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Administrative Assistant - Part time

Keyhole
11.2022 - Current

Account Manager

NetReputation
08.2022 - Current

Purchasing Agent and Accounts Payable Assistant

Glen Products Inc
01.2020 - 07.2022

Accountant

XS4 Financial Management
01.2019 - 12.2019

Bookkeeper

Spherical Accountants
06.2018 - 11.2018

Sales Executive

Digital Globe Services
07.2017 - 03.2018

CSR

Ovex Technologies Pak. (Pvt.) Ltd.
01.2016 - 04.2017

Sales Executive

Mindbridge BPO Pvt Ltd
03.2015 - 07.2015

University of the Punjab

Bachelor of Commerce (B.Com.) from Accounting

Institute of Chartered Accountants of Pakistan

Chartered Accountancy from Accounting

Similar Profiles

CREATE PROFILE
Ali Ahmad