Ali Abbas
Lahore,Punjab
Summary
A hardworking sales associate with a proven track record of executing sales strategies effectively, I excel in cold calling and making sales, leveraging strong communication skills to engage prospects. Known for adept time management, I efficiently prioritize tasks and maximize productivity. Adaptable and resilient, I thrive in dynamic environments, adjusting strategies to meet evolving challenges and consistently achieving results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Business Concern
Lahore
01.2023 - Current
- Excelled as a Sales Associate, delivering outstanding results and exceeding performance targets consistently over a period of one year.
- Ranked as the most productive agent, consistently achieving top sales figures and contributing to overall team success, while acquiring over 35 listings, scheduling more than 1000 appointments, and maintaining a cancellation rate below 15%.
- Leveraged persuasive communication during cold calls for consistent prospect engagement and successful outcomes, while efficiently managing the realtor's CRM system to optimize sales strategies and facilitate seamless communication with clients.
Assistant Team Lead, Customer Service
Mindbridge
Lahore
04.2021 - 03.2022
- Served as Assistant Team Lead in a dynamic customer service environment for 11 months, contributing to team success and operational efficiency by training 10 agents, managing shifts, and demonstrating excellent call skills.
- Collaborated with team leads and managers to implement strategies for improving customer satisfaction and service delivery, leveraging strong communication and leadership skills.
Customer Service Representative
Careem Now
Lahore
07.2020 - 01.2021
- Delivered excellent customer service and support in a fast-paced environment, responding promptly to inquiries and resolving issues to ensure client satisfaction during a 5-month tenure..
- Proficiently oversaw supervisor calls and conducted Quality Assurance (QA) assessments, ensuring adherence to company standards and enhancing operational excellence..
Education
Bachelor of Science - Data Science
University of Management And Technology
Lahore, Pakistan 10-2020
Matriculation -
Garrison Academy Senior
Nishat Colony Lahore Cantt Intermediate -
Fazaia Inter College
Lahore, Pakistan Skills
- Strong communication skills
- Negotiation tactics
- Relationship building
- Proficient Time Management
- Listening Skills
- Adaptability
- Persistence
- Empathy
Affiliations
- Active participation in outdoor recreational activities
- Content Proficient in content creation
- Engaging in professional development literature and multimedia resources
Accomplishments
- Grade-2 Cricketer
- Regional Debates Champions, Garrison Academy Senior
- Head Boy, Fazaia Inter College
Languages
Urdu
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Sales Associate
Business Concern
01.2023 - Current
Assistant Team Lead, Customer Service
Mindbridge
04.2021 - 03.2022
Customer Service Representative
Careem Now
07.2020 - 01.2021
Bachelor of Science - Data Science
University of Management And Technology
Matriculation -
Garrison Academy Senior
Intermediate -
Fazaia Inter College
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