Alfia Afaq
Karachi
Summary
Creative Manager Projects with more than 6 years of experience supporting & leading and distribution. Revolutionizing supply chains through innovation and strategic solutions for continuous and operational success. Also I am passionate, qualified personnel with extensive knowledge & skills of designing, implementing and evaluating the projects. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager Projects (Consumer)
TCS Head Quarters
01.2021 - Current
- Skilled in project planning, team leadership and stakeholder communication for new projects and initiatives
- Managed PCB project for the year 2024 as a ticketing partner and ensured smooth coordination and resolution of issues throughout the project lifecycle
- Developed comprehensive project plans, including scope, goals, budget, timeline, resource allocation and effectively managed project budgets and expenditures
- Supervised all communication and compliance relevant departments for all local Cricket Events
- Oversaw coordination with PCB Operations and Marketing Teams for corporate ticketing, Resource allocation and stadium operations during PSL and other events
- Developed and managed corporate partnerships with through cross-branding and co-promotions
- Led the attestation projects of HEC, IBCC, MOFA, US and UAE consulate for South, Central and North region with 89% achievement
- Developed and implemented business strategies to achieve business goals and stay competitive
- Tracked project performance and making adjustments to ensure successful outcomes
- Accomplished multiple tasks within established timeframes
- Prepared and presented reports on project status, milestones, and outcomes to senior management, highlighting key achievements and areas for improvement.
Team Leader Yayvo - (E-Com Solutions)
03.2021 - 12.2021
- Managed the Key Accounts of FMCG and Lifestyle wrt
- Digital marketing
- Organized the portfolio of up to 50+ brands within the FMCG and Lifestyle Industry
- Established strong relations with sellers and supporting their performance as their main contact point
- Responsible for improving vendor centric SOPs and operations to improve upon the vendor's experience with TCS service and logistics
- Improved product and content creation process to increase assortment live
- Eradicated replica and counterfeit activity from market place
- Revamped the Seller Help Center which resulted in SSAT improving by 30%.
Key Account Specialist (E-com Business)
09.2016 - 02.2021
- Managed multiple project ranging from data-driven to content-driven
- Led one of the biggest business battles for the year 2021-2022 with focus on bringing growth, improving customer experience, establishing E commerce, Customer relationship and strengthening Partnerships
- Key Account processes automation in collaboration with internal stakeholders on weekly basis/monthly basis
- Assisted key accounts and select suitable relationship strategies to continuously develop operational level capabilities for relationship enhancement.
Education
Project Management, Procurement and Inventory Management, Distribution & Channel management -
Electives
MBA -
Institute of Business Management
01.2020
Learning Management Strategy IBA
01.2014
MSc -
University of Karachi
01.2013
Skills
- Business Planning & Development
- Forecasting & leadership skills
- Emotional intelligence
- Team work & collaboration
- Agile Methodology
- Conflict resolution & Continuously Innovative
- MS office specialist
Certification
- Learning Management System - IBA
- Supply chain Planning - IoBM
Accomplishments
- Have been awarded for outstanding performance by the Head E-Commerce twice in consecutive years.
- Have led the process improvement in Envio which is a client complaint portal which helps to address client complaints efficiently and with improved turnaround times.
- Responsible for growing TCS Key Accounts in terms of GMV (sales), orders and customer satisfaction.
Personal Information
Title: Manager Projects - Consumer
References
Will be furnished upon request
Hobbies and Interests
- Traveling
- Leadership Development & Youth Development Programs
- Reading literature
Timeline
Team Leader Yayvo - (E-Com Solutions)
03.2021 - 12.2021
Manager Projects (Consumer)
TCS Head Quarters
01.2021 - Current
Key Account Specialist (E-com Business)
09.2016 - 02.2021
Project Management, Procurement and Inventory Management, Distribution & Channel management -
Electives
MBA -
Institute of Business Management
Learning Management Strategy IBA
MSc -
University of Karachi
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