Alex Papworth
Bournemouth
Summary
Six years experience in high-pressure environments across two different industries. Skilled in communication, customer-service and problem-solving. Eager to learn and adapt to new environments where I can develop new skills and implement learnt skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Ticketing Services Representative
AFC Bournemouth
Bournemouth, Dorset
2025.10 - Current
- Taken on specific day-to-day tasks assigned to myself such as processing payments from our season ticket resale.
- Took lead on any accessible queries sent through to the ticket office, these situations can often be very sensitive or volatile.
- Built a strong rapport with customers.
- Significantly developed customer service skills through regular interactions with customers in numerous scenarios.
- Observed senior colleagues to learn different processes and develop my own skills.
Ticketing Assistant (Part-Time)
AFC Bournemouth
Bournemouth, Dorset
2021.10 - 2025.09
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations effectively.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Childcare assistant (Part-Time)
Funtastic Club
Bournemouth, Dorset
2020.12 - 2022.06
- Supported children's emotional well-being by providing comfort during times of distress or anxiety.
- Prepared craft materials encouraging creativity among children.
- Handled emergency situations calmly taking appropriate action swiftly.
- Demonstrated empathy and understanding when dealing with challenging behaviour from children.
- Supervised outdoor activities ensuring safety at all time for peaceful mind of parents.
- Completed necessary administrative tasks including attendance records and incident reports meticulously.
Education
Bachelor of Arts - History
Bournemouth University
Bournemouth 2022.09 - 2025.07
A-Levels - History
Twynham Sixth Form
Bournemouth 2020.09 - 2022.09
A-Levels - Politics
Twynham Sixth Form
Bournemouth 2020.09 - 2022.09
A-Levels - Biology
Twynham Sixth Form
Bournemouth 2020.09 - 2022.09
Skills
- Pressure handling
- Excellent communication skills
- Excel proficiency
- Outstanding customer service
- Practical problem solver
- Organisation management
- Willingness to learn
Timeline
Ticketing Services Representative
AFC Bournemouth
2025.10 - Current
Bachelor of Arts - History
Bournemouth University
2022.09 - 2025.07
Ticketing Assistant (Part-Time)
AFC Bournemouth
2021.10 - 2025.09
Childcare assistant (Part-Time)
Funtastic Club
2020.12 - 2022.06
A-Levels - History
Twynham Sixth Form
2020.09 - 2022.09
A-Levels - Politics
Twynham Sixth Form
2020.09 - 2022.09
A-Levels - Biology
Twynham Sixth Form
2020.09 - 2022.09