Aisha Asghar

Call Center Agent

9a St Al Rashdiya Villa 10,KP

Summary

Dedicated and customer-focused call center agent with 2 years of experience in handling customer inquiries, resolving issues, and providing exceptional service. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Seeking to leverage my experience and skills to contribute to a customer-centric organization.

Overview

years of professional experience

Language

Work History

Call Center Manager

I CONCEPTS Call Centre

01.2022 - 03.2024

Set aggressive targets for employees to drive company success and strengthen motivation.
Achieved high levels of employee retention by designing an engaging onboarding program focused on support and mentorship for new hires.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Healthcare Advocate

Punjab University

Punjab, Pakistan

04.2001 -

Skills

Training and Development
Positive Attitude
Problem-solving abilities
Report Preparation
Excellent verbal and written communication skills

Ability to handle high call volumes
Customer service-oriented
Team player with strong interpersonal skills
Multitasking and time management
Adaptable and quick learner

Accomplishments

Certified Call Center Professional (CCCP) - [Certifying Body], 2022
Customer Service Excellence - [Certifying Body], 2021

Affiliations

Society of Human Resource Management
International Association of Administrative Professionals
International Council of Nurses
Project Management Institute

Additional Information

Managed inbound and outbound calls, resolving customer complaints and providing solutions in a timely manner.
Conducted follow-up calls to ensure customer issues were fully resolved, leading to a 10% increase in customer retention.
Collaborated with team members to share best practices and improve overall service quality.
Maintained up-to-date knowledge of company products, services, and promotions to effectively assist customers.

Software

Call Recording Software

Dialers

Interests

Customer Service Enthusiast

Technology Savvy

Team Sports

Reading

Volunteering

Timeline