Aimen Rasool
Client Services
Islamabad,IS
Summary
Proven track record in enhancing client satisfaction and retention at Savvital through exceptional service and efficient data processing. Expert in troubleshooting and technical support, with a flair for creating compelling multimedia content. Skilled in CRM software and interpersonal communication, consistently delivering results that exceed expectations.
Overview
2
2
years of professional experience
Work History
Client Service Associate
Savvital
05.2024 - Current
- Responded promptly to client inquiries via phone, email, or meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of data, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Technical Support Representative
Motive (exKeepTruckin)
11.2023 - 05.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Multimedia Designer
Rapidev DMCC
07.2022 - 11.2023
- Used Adobe Suite I.e. Adobe Illustrator and Photoshop, video editing software like Adobe Premiere Pro and After Effects as well as 3D design software like blender to create design ideas.
- Provided client-specific print and online advertising solutions for brand awareness, promotional product sales and special events.
- Prepared and designed flyers, illustrations, brochures and photographic work using Adobe Suite.
- Created engaging and eye-catching graphics that were used in client-specific promotional product pitches as well as on social media and online campaigns.
- Shot and edited in-house product promotional videos with VFX and SFX
Education
Bachelor of Science - Mass Communication
National University of Science And Technology NUST
Islamabad, Pakistan06.2022
Skills
- Salesforce, Vonage, EzLynx, & Adobe Suite knowledge
- Data entry proficiency
- Microsoft Office
- Client Relationships
- Interpersonal and written communication
- Professionalism and Etiquette
- Troubleshooting
- Client rapport
- CRM Software Usage
- Customer Support
- Follow-up skills
- Problem-Solving
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Client Service Associate
Savvital
05.2024 - Current
Technical Support Representative
Motive (exKeepTruckin)
11.2023 - 05.2024
Multimedia Designer
Rapidev DMCC
07.2022 - 11.2023
Bachelor of Science - Mass Communication
National University of Science And Technology NUST
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