Aimen Nawaz
Management Operations, Marketing
Lahore
Summary
A dedicated and disciplined individual with a strong sense of responsibility and focus. Recognized for reliability, adaptability, and the ability to approach tasks with a structured and professional mindset. Capable of maintaining performance under pressure while demonstrating consistency, commitment, and a willingness to learn. Strong interpersonal values and a results-driven approach allow me to contribute effectively in both independent and collaborative roles.
Graduate in Aviation Management with hands-on exposure through an internship at Pakistan Civil Aviation Authority. Trained in key operational areas including passenger handling, cargo services, compliance, and administrative functions. Seeking to build a professional career in aviation by applying academic knowledge, technical proficiency, and organizational skills to contribute effectively in a structured environment.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Operations Manager
EmergTech Solutions
07.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Intern
Pakistan Civil Aviation Authority (PCAA)
07.2022 - 08.2022
- Rotated through multiple departments to gain structured exposure to airport operations, compliance, and service functions:
- Air Traffic Control (ATC): Observed flight monitoring systems, communication protocols between ATC and pilots, and learned about coordination required for safe aircraft movement.
- Passenger Services (Check-in & Boarding): Assisted ground handling staff during passenger check-in, boarding pass issuance, and boarding procedures. Learned the importance of punctuality, customer interaction, and safety protocols in passenger management.
- Cargo Operations: Understood documentation and clearance processes, handling requirements for different categories of cargo, and basic security checks applied in cargo movement.
- Commercial & HR Division: Observed recruitment procedures, training schedules, and staff deployment strategies that support airport operations.
- Legal & Compliance: Learned about aviation regulatory frameworks and how policies are practically applied in airport operations, including compliance with ICAO standards.
- Learning Outcomes:
- Gained first-hand understanding of airport operations and workflows.
- Strengthened ability to work in structured environments with defined safety and operational protocols.
- Improved confidence in interacting with staff and observing communication in professional aviation settings.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
FSc - Pre-Engineering/Science
Hira Science Academy
Matriculation - undefined
Al-Mamtaz Girls School
BS - Aviation Management
University of Lahore
01.2023
Skills
- Technical & Professional Skills
- My technical skills are built through both academic training and practical experience, enabling me to handle structured tasks with efficiency and accuracy I am confident in using digital tools and applying operational knowledge in aviation-related settings
- MS Office (Word, Excel, PowerPoint) – documentation, reporting, and presentation preparation
- Basic knowledge of aviation operations and ICAO standards
- Research and analytical skills – capable of compiling reports and analyzing operational processes
- Familiar with airport customer service practices and cargo procedures
- Time management and ability to handle structured tasks under deadlines
Problem-solving
Operations management
Process improvement
Organizational management
MS office
Team leadership
Data analysis
Decision-making
Planning and implementation
Workflow optimization
Marketing
Project management
References
Available upon request.
Interests
Aviation Industry: Keeping updated on global airline trends, airport developments, and aviation technology, Travelling: Exploring different cultures and gaining new perspectives, Painting: Creative outlet for focus and expression, Digital Engagement: Actively using social media platforms for awareness and professional networking
Traveling, Painting, Digital Engagement
Languages
• English – Fluent (academic and professional use)
• Urdu – Fluent
• Punjabi – Native
• Saraiki – Native
Interests
• Aviation Industry: Keeping updated on global airline trends, airport developments, and aviation technology
• Travelling: Exploring different cultures and gaining new perspectives
• Painting: Creative outlet for focus and expression
• Digital Engagement: Actively using social media platforms for awareness and professional networking
Timeline
Operations Manager
EmergTech Solutions
07.2024 - Current
Intern
Pakistan Civil Aviation Authority (PCAA)
07.2022 - 08.2022
Matriculation - undefined
Al-Mamtaz Girls School
BS - Aviation Management
University of Lahore
FSc - Pre-Engineering/Science
Hira Science Academy
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