AIMAN HASHMI
Customer Service & Support
Karachi, ,SD
Summary
Experienced customer service professional with over 5 years of expertise in effectively resolving inquiries and delivering exceptional support. Strong interpersonal and communication skills enable successful independent work and collaboration. Seeking a growth-oriented environment that values excellence, job satisfaction, and personal development to make a valuable contribution.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Specialist
Cloudata Systems
1 2024 - Current
- Manage Muntazim, a specialized cloud-based school management system for over 50 Islamic institutions across the US, UK, and Canada.
- Guide clients through Admin, Teacher, and Parent portal setups for a smooth onboarding experience.
- Conduct system demos for new subscribers to showcase portal functionalities.
- Provide immediate troubleshooting to uphold high customer satisfaction, maintaining 100% customer satisfaction
- Collaborate with development to resolve issues and implement enhancements swiftly.
- Host individual customer consultations via Microsoft Teams for personalized support.
- Work with the billing team to maintain precise financial records.
- Conduct training for school administrators and teachers to ensure effective system use.
Business Development Executive
SHERPA BPO Pvt Ltd
06.2022 - 07.2023
- Assist customers with hotel, resort, and club memberships via chat, email, and phone.
- Handle guest reservation inquiries directly with hotels, resorts, and clubs.
- Collaborate with the billing team to maintain accurate financial and billing records.
- Deliver end-to-end solutions, resolving issues promptly to ensure customer satisfaction.
- Coordinate with clubs, resorts, and hotels on refunds, special requests, amendments, and discounts.
Customer Service Representative - Walmart US
IBEX GLOBAL
04.2021 - 04.2022
- Support customers with general merchandise and grocery orders, account setup, and Walmart+ membership services via live chat.
- Document cases directly with Walmart's Home Office and coordinate with store associates for order inquiries and live chat escalations.
- Partner with carriers, third-party vendors, back-office, and billing teams to resolve escalated cases and ensure quality service.
- Consistently achieve KPIs, including 90% weekly scores and 8 minutes average handling time (AHT).
- Conduct post-shift huddles, provide floor assistance to new agents, and work rotating shifts, including extra hours on public holidays.
Operations Manager
QUANTUM AVIATION
05.2019 - 03.2020
- Manage GSA operations for Discover Qatar, providing quotations and cost-effective holiday plans while meeting assigned sales targets.
- Engage corporate clients, educational institutions, and B2B customers to expand business opportunities and conduct marketing campaigns at locations like universities, colleges, and malls to attract new clients.
- Advertise holiday packages on social media platforms, such as Facebook and Instagram, and negotiate competitive rates with global suppliers and hotels.
- Conduct meetings with industry service providers and deliver 24/7 customer support, resolving issues promptly to ensure satisfaction.
Operations Coordinator
TRAVELCATION TRAVEL AND TOURS
03.2018 - 09.2018
- Provide customers with quotations and holiday plans, including hotel, tour, and transfer reservations through a B2B holiday portal.
- Offer airfares and itineraries tailored to customer plans while coordinating with visa and finance departments for smooth operations.
- Deliver 24/7 assistance to direct vendors and B2B customers regarding inquiries and ensure prompt troubleshooting to maintain customer satisfaction.
- Organize business meetings with industry service providers and consistently meet annual sales targets.
Sales Support Executive
TBO HOLIDAYS
02.2017 - 03.2018
- Handle online FIT and group inquiries while arranging offline hotels, tours, and transfers.
- Cultivate and maintain successful relationships with agents in Karachi and northern Pakistan.
- Issue accommodation vouchers and other travel-related documentation.
- Establish strong business relationships with direct vendors to secure competitive hotel rates.
- Reach potential customers through telemarketing efforts.
- Manage all essential financial and trade documentation for agencies.
- Coordinate with the head office and hotels regarding refund cases, special requests, amendments, and discounts.
Education
Bachelors in Arts -
University of Karachi
Karachi, PK 01.2020 - 01.2022
Intermediate -
Govt. Degree College SRE Majeed Stadium Road
Karachi, PKMatriculation - undefined
Beacon Askari College & 0 Levels School
Karachi, PKSkills
Customer service and support
Relationship Building
Problem-Solving
Teamwork and Collaboration
Account Management
Timeline
Business Development Executive
SHERPA BPO Pvt Ltd
06.2022 - 07.2023
Customer Service Representative - Walmart US
IBEX GLOBAL
04.2021 - 04.2022
Bachelors in Arts -
University of Karachi
01.2020 - 01.2022
Operations Manager
QUANTUM AVIATION
05.2019 - 03.2020
Operations Coordinator
TRAVELCATION TRAVEL AND TOURS
03.2018 - 09.2018
Sales Support Executive
TBO HOLIDAYS
02.2017 - 03.2018
Matriculation - undefined
Beacon Askari College & 0 Levels School
Customer Support Specialist
Cloudata Systems
1 2024 - Current
Intermediate -
Govt. Degree College SRE Majeed Stadium Road
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