Ahsan Altaf Malik
52/3 Canal Park, Gulberg 2, Lahore
Summary
Results-driven professional with 1 year of hands on experience in the hospitality industry coupled with 3 months of successful coordination in an education facility. Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hospitality Trainee
Royal Palm Golf & Country Club
Lahore
05.2022 - 05.2023
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Developed Teamwork and Customer skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new staff members in customer service techniques and hotel operations.
Assistant Coordinator
World Times Institute
Lahore
06.2021 - 09.2021
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Recorded project expenses and submitted weekly reports to management.
- Worked with supervisor to assess needs and determine best courses of action.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Collected and entered student data into the system for future reference and use.
- Managed and routed approximately 50-60 calls appropriately per day.
Education
High School Diploma -
Beaconhouse School System
Lahore 08.2016 - 05.2019
Associate of Arts - Economics
Home Schooling
Lahore 08.2020 - 08.2021
Skills
Time management
Hobbies
My hobby is motorbike riding and travelling. I enjoy long rides, taking in the scenery and discovering new places. Travelling by motorbike gives me a unique perspective of the world and allows me to experience the beauty of nature and the culture of different places. It's a great way to relax and unwind from the stresses of everyday life.
Timeline
Hospitality Trainee
Royal Palm Golf & Country Club
05.2022 - 05.2023
Assistant Coordinator
World Times Institute
06.2021 - 09.2021
Associate of Arts - Economics
Home Schooling
08.2020 - 08.2021
High School Diploma -
Beaconhouse School System
08.2016 - 05.2019
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