Ahsan Qureshi
Multan
Summary
Dedicated and well-presented professional with a natural flair for customer service and hospitality. Known for excellent communication skills, cultural sensitivity, and a warm, approachable demeanor. Eager to contribute to Emirates Airlines’ world-class cabin crew team by delivering exceptional onboard experiences while ensuring the highest safety and service standards.
Overview
3
3
years of professional experience
Work History
Front Desk Hospitality Agent
Royal Swiss Hotel, Lahore
Lahore, Punjab, Pakistan
02.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Fostered a culture of continuous learning by sharing industry updates and relevant news articles with the team.
- Conducted regular inventory checks of essential supplies, ordering replacements as needed to avoid shortages or delays in service delivery.
Customer Service Representative Team Lead
Pearl Continental Hotel, Lahore
Lahore, Punjab, Pakistan
01.2023 - 12.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Agriculture And Environmental Sciences
Muhammad Nawaz Shareef University Of Agriculture
Multan09-2022
Skills
Exceptional Customer Service
Emotional Intelligence & Cultural Awareness
Effective, Verbal & Non-Verbal Communication
Safety & Emergency Protocols
Team Collaboration in Multicultural Environments
High Personal Grooming Standards
Team management
- Microsoft office
- Self motivation
- Interpersonal skills
Problem-solving
Team leadership
Adaptability and flexibility
Languages
English
Upper intermediate (B2)
Japanese
Upper intermediate (B2)
Timeline
Front Desk Hospitality Agent
Royal Swiss Hotel, Lahore
02.2024 - Current
Customer Service Representative Team Lead
Pearl Continental Hotel, Lahore
01.2023 - 12.2023
Agriculture And Environmental Sciences
Muhammad Nawaz Shareef University Of Agriculture