Ahsan Qureshi
Multan
Summary
Dedicated and well-presented professional with a natural flair for customer service and hospitality. Known for excellent communication skills, cultural sensitivity, and a warm, approachable demeanor. Eager to contribute to Emirates Airlines’ world-class cabin crew team by delivering exceptional onboard experiences while ensuring the highest safety and service standards.
Overview
3
3
years of professional experience
Work History
Front Desk Hospitality Agent
Royal Swiss Hotel, Lahore
02.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Fostered a culture of continuous learning by sharing industry updates and relevant news articles with the team.
- Conducted regular inventory checks of essential supplies, ordering replacements as needed to avoid shortages or delays in service delivery.
Customer Service Representative Team Lead
Pearl Continental Hotel, Lahore
01.2023 - 12.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Agriculture And Environmental Sciences
Muhammad Nawaz Shareef University Of Agriculture
Multan09-2022
Skills
Exceptional Customer Service
Emotional Intelligence & Cultural Awareness
Effective, Verbal & Non-Verbal Communication
Safety & Emergency Protocols
Team Collaboration in Multicultural Environments
High Personal Grooming Standards
Team management
- Microsoft office
- Self motivation
- Interpersonal skills
Problem-solving
Team leadership
Adaptability and flexibility
Languages
English
Upper intermediate (B2)
Japanese
Upper intermediate (B2)
Timeline
Front Desk Hospitality Agent
Royal Swiss Hotel, Lahore
02.2024 - Current
Customer Service Representative Team Lead
Pearl Continental Hotel, Lahore
01.2023 - 12.2023
Agriculture And Environmental Sciences
Muhammad Nawaz Shareef University Of Agriculture
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