Coding and SEO at beginning level
Ahsan Jamal
Customer Service Respresentative
Multan, Punjab,PB
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction at Zolara Global. Skilled in Customer Relationship Management and problem resolution, consistently maintained high levels of customer retention. Demonstrated ability to exceed sales targets through effective communication and teamwork, ensuring positive customer experiences.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Care Representative
Zolara Global
Lahore, Punjab
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Sales and Service Expert
Apex BPO
Lahore, Punjab
04.2022 - 06.2024
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Maintained 80% conversion rate on new contacts by using persuasive communication skills.
Customer Care Representative
Residual Ecommerce
Multan, Punjab
02.2020 - 03.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Bachelor of Science - Mathematics And Computer Science
Bahaudin Zakariya University
Multan, Punjab, Pakistan 05.2017 - 03.2019
Skills
Customer Service
Data Entry
First Call resolution
Problem Resolution
Customer Relations
Customer Relationship Management
Inbound Customer Service
Billing coordination
Interests
Timeline
Customer Care Representative
Zolara Global
07.2024 - Current
Customer Sales and Service Expert
Apex BPO
04.2022 - 06.2024
Customer Care Representative
Residual Ecommerce
02.2020 - 03.2021
Bachelor of Science - Mathematics And Computer Science
Bahaudin Zakariya University
05.2017 - 03.2019
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