Ahsan Dar
Lahore
Summary
Dynamic leader with a proven track record at Digilatics, specializing in business analysis and client relationship management. Successfully spearheaded initiatives that enhanced customer success and sales outcomes, resulting in notable growth in customer satisfaction. Demonstrates exceptional problem-solving and communication skills, excelling in cross-functional coordination and team collaboration to drive process improvements and innovative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Digilatics
Lahore
07.2024 - 02.2025
- Helping clients with their digital marketing needs
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Documented account activities and generated sales reports.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Continuously sought out ways to improve the overall customer experience.
- Maintained detailed records of customer interactions within CRM system.
- Negotiated tender and contract terms to meet both client and company needs.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
- Developed innovative ways to increase customer satisfaction levels by implementing new processes.
- Generated reports summarizing key performance indicators such as satisfaction scores, churn rate.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
Head of Business Development and Customer Success
Everetics
Lahore, Pakistan
04.2023 - 06.2024
- Company Overview: We assist small and mid-sized businesses to build and evolve phenomenal Customer Success and Support organizations
- 30 years of expertise building award-winning Customer Success and Support organizations combined with our software engineering experience, position us as a partner to deliver the results you need when you need them
- By leveraging technical know-how, we have consistently resolved Customer Success frictions and barriers
- Https://www.everetics.com/
- We assist small and mid-sized businesses to build and evolve phenomenal Customer Success and Support organizations
- 30 years of expertise building award-winning Customer Success and Support organizations combined with our software engineering experience, position us as a partner to deliver the results you need when you need them
- By leveraging technical know-how, we have consistently resolved Customer Success frictions and barriers
- Https://www.everetics.com/
- Facilitated cross-functional communication between departments while ensuring alignment towards common goals.
- Designed incentive programs aimed at encouraging existing customers to purchase additional products or services.
- Managed relationships with key stakeholders, partners and vendors to ensure successful project outcomes.
- Supported sales team members to drive growth and development.
- Identified target markets through demographic analysis of customer data sets.
- Developed and implemented business development strategies to increase sales revenue.
- Provided feedback on processes related to lead generation activities such as cold calling and emailing prospects.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Led team meetings to discuss progress and develop action plans for achieving objectives.
- Conducted market research to identify new opportunities and potential customers.
- Directed and coordinated products, services and sales activities.
- Maintained up-to-date knowledge of industry trends by attending trade shows and conferences regularly.
- Monitored progress against established KPIs for each project or initiative.
- Provided guidance and support to junior staff members in their business development activities.
- Reviewed customer feedback surveys to determine areas of improvement within the organization's offerings.
- Researched current market conditions, competitor activity, legal issues and regulatory changes that may impact the industry or organization.
Director of Sales And Business Development
SellerExa - The Amazon Advertising
Lahore
10.2023 - 12.2023
- Leading the sales and business development team to provide clients excellent Amazon advertising services
- Analyzed sales statistics to identify areas of improvement and implement corrective actions.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
- Established relationships with key stakeholders in the industry in order to expand network reach.
- Researched competitors' activities in order to gain insights into their strategies and tactics.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Implemented sales training programs that are aligned with the company's goals and strategies.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Implemented systems for tracking customer interactions throughout the entire sales cycle.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Created presentations for potential customers to showcase products and services.
- Monitored industry trends to ensure competitive advantage in the marketplace.
- Built sales forecasts and schedules to reflect desired productivity targets.
Business Development Manager
MAF TECH
Lahore
12.2022 - 02.2023
- Used change methodologies to increase sales and led projects for increased productivity.
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Collaborated with internal teams for successful execution of projects.
- Researched target markets to understand the needs of current and potential customers.
Sales Floor Manager
Medatron
Lahore
08.2022 - 10.2022
- Managing a team of 20 sales agents
- Recruited, trained, coached, and evaluated staff members on their performance.
- Drafted monthly reports summarizing overall store performance metrics such as sales volumes, inventory turnover rates.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and sales volume.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, scheduling shifts accordingly, and addressing any issues related to absenteeism or tardiness promptly.
- Assisted with training, development and mentoring of sales employees.
- Developed strategies for increasing sales and profitability by analyzing current trends, monitoring competitors' activities, and recommending changes in products or services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided feedback on product knowledge training sessions for sales associates in order to improve their understanding of company products.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
Customer Success Manager
Abacus Consulting
Lahore
09.2021 - 08.2022
- Created reports outlining customer usage and retention metrics.
- Monitored customer health scores, proactively addressing concerns to prevent churn.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Researched new technologies and initiatives to improve customer experience.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Established and monitored key performance indicators (KPIs) for customer success.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Established strong relationships with clients through regular communication and follow-up activities.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Established processes for measuring customer satisfaction rates across multiple channels.
Audit Assistant
A. Aziz Chaudhury and Co, Chartered Accountants.
Lahore, Pakistan
11.2019 - 11.2020
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Reduced audit fees by bringing audit processes in-house.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Reviewed internal audit controls.
- Participated in meetings with clients to discuss audit processes and findings.
- Supported senior auditors in the preparation of audit documentation and audit work papers.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Delivered superior level of customer service to small business clients.
- Analyzed complex financial statements using specialized software programs such as Microsoft Excel.
Education
Chartered accountant - Accounting and Finance
The Institute of Chartered Accountants of Pakistan
Lahore11.2021
Auditing - Accounting And Finance
The Institute of Chartered Accountants of Pakistan
Lahore02.2017
High School Diploma -
Garrison Boys High School
Lahore 03-2014
Skills
- Business Analysis
- Customer success
- Sales reporting
- Data analysis
- Contract negotiation
- Customer onboarding
- Product knowledge
- Process improvement
- CRM management
- Team collaboration
- Client relationship management
- Conflict resolution
- Problem solving
- Market research
- Presentation skills
- Communication skills
- Sales support
- Cross-functional coordination
- Customer segmentation
- Computer proficiency
- Inbound and outbound calling
- Problem resolution
- Documentation
- Document control
- Decision-making
- Call management
- Order processing
- Follow-up skills
- Strategic sales
- Complaint handling
- Customer satisfaction measurement
- Product sales
- Customer Acquisition
- Customer Experience
- Appointment scheduling
- Professional telephone demeanor
- Call center operations
- Call center experience
- Creative problem solving
- Researching
- Relationship building
- Calm demeanor
- [Software] CRM system proficiency
- Customer relationship management (CRM)
- Dispute resolution
- Staff education and training
- De-escalation techniques
- Adaptive team player
- Senior leadership support
- Recordkeeping strengths
- Consultative sales
- Team development
- International sales support
Websites
Certification
- Customer Success Strategic Management
- CS Advanced Concepts
- Business Development Foundations: Researching Market and Customer Needs
- CSM Fundamentals
- Balanced Scorecard and Key Performance Indicators
Personal Information
Title: Founder and CEO | Call Center operation and Bookkeeping Outsourcing | Employee Advocate | Social Activist
Languages
Urdu
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Success Specialist
Digilatics
07.2024 - 02.2025
Director of Sales And Business Development
SellerExa - The Amazon Advertising
10.2023 - 12.2023
Head of Business Development and Customer Success
Everetics
04.2023 - 06.2024
Business Development Manager
MAF TECH
12.2022 - 02.2023
Sales Floor Manager
Medatron
08.2022 - 10.2022
Customer Success Manager
Abacus Consulting
09.2021 - 08.2022
Audit Assistant
A. Aziz Chaudhury and Co, Chartered Accountants.
11.2019 - 11.2020
Chartered accountant - Accounting and Finance
The Institute of Chartered Accountants of Pakistan
Auditing - Accounting And Finance
The Institute of Chartered Accountants of Pakistan
High School Diploma -
Garrison Boys High School
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