Ahsan Ali
Lahore
Summary
With a robust background in data management at Imperial Gardens and a proven track record in enhancing customer satisfaction at Mindbridge, I excel in analytical problem-solving and strong interpersonal communication. My experience spans from quality assurance to sales, showcasing a professional management mindset and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Salesman
Naeem Electronics
01.2024 - 07.2024
- Contributed to sales operations at Naeem Electronic for six months.
Customer Care Representative
Mindbridge
01.2019 - 01.2023
- Company Overview: Jazz Outbound.
- Worked in Jazz outbound as a Customer Care Representative.
Quality Assurance Analyst & Trainer
Mindbridge
09.2021 - 12.2022
- Company Overview: (Jazz Outbound)
- As a Trainer in Mindbridge is responsible for onboarding new employees and providing ongoing training to ensure that agents are equipped with the skills and knowledge needed to perform their roles effectively
- They develop and deliver training programs on topics such as product knowledge, customer service techniques, communication skills, and company policies
- Trainers also conduct role-playing exercises, quizzes, and assessments to gauge the agents’ understanding and readiness.
- Additionally, they provide continuous support by offering refresher courses, addressing skill gaps, and keeping agents updated on new procedures or changes in the system
- The trainer’s goal is to improve agent performance, enhance customer satisfaction, and ensure a high level of consistency across the team.
Quality Assurance Analyst
Mindbridge
01.2021 - 12.2021
- Company Overview: (Outbound Quality Department)
- As a Quality Assurance (QA) Analyst in Mindbridge my duty for ensuring that customer interactions meet the company’s standards for quality, efficiency, and professionalism
- Review recorded calls, assess the performance of agents, and provide feedback on areas for improvement
- The role involves monitoring metrics such as customer satisfaction, call resolution, and adherence to scripts
- QA analysts often collaborate with training teams to develop educational materials and coach agents on best practices
- Their goal is to maintain high service quality, reduce errors, and enhance the overall customer experience
Team Coordinator & Acting Team Lead
Mindbridge
03.2021 - 09.2021
- Company Overview: (Jazz Outbound)
- Supervise compilation of team metrics and production of comprehensive work documents.
2D Game Designer
Undead Solutions
01.2018 - 12.2018
- Company Overview: Graphic Designer.
- In 2018, I worked as a 2D Game Designer, had the skills to complete the assignments and tasks on time, with my full efforts.
Data Entry
Imperial Gardens
01.2018 - 06.2018
- Company Overview: (Data Entry)
- Upheld database management of client invoices within CRM over a period of approximately six months.
Education
Matriculation -
Lahore Board
01-2015
Skills
- Patience
- Strong Interpersonal Communication
- Analytical Problem Solving
- Effective Multi-Tasking
- Providing Valuable Feedback in Discussions
- Professional Management Mindset
Computer Skills
- Computer Basic
- MS Office, i.e. Word & Excel
- Abode Photoshop
Timeline
Salesman
Naeem Electronics
01.2024 - 07.2024
Quality Assurance Analyst & Trainer
Mindbridge
09.2021 - 12.2022
Team Coordinator & Acting Team Lead
Mindbridge
03.2021 - 09.2021
Quality Assurance Analyst
Mindbridge
01.2021 - 12.2021
Customer Care Representative
Mindbridge
01.2019 - 01.2023
2D Game Designer
Undead Solutions
01.2018 - 12.2018
Data Entry
Imperial Gardens
01.2018 - 06.2018
Matriculation -
Lahore Board
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