Ahmer Atif
Customer Service Representative
lahore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Rep
Purmul Insurance Agency
07.2024 - 11.2025
- Resolved 50+ daily inquiries across auto, home, and life insurance policies.
- Maintained a 95%+ CSAT score.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher
365 Logistics
08.2023 - 06.2024
- Managed staff and maintained detailed dispatch records.
- Directed dispatching, routing, and tracking of 10+ fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
Education
BBA -
Internation School of Law And Business
Lahore07-2028
ICS - undefined
Roots International
EME07.2023
Skills
Customer service
Certification
Customer Service Fundamentals (Coursera/LinkedIn Learning)
Timeline
Customer Service Rep
Purmul Insurance Agency
07.2024 - 11.2025
Dispatcher
365 Logistics
08.2023 - 06.2024
ICS - undefined
Roots International
BBA -
Internation School of Law And Business